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“Been a faithful customer since they opened this store. It’s about 2 Blocks from my house and it’s almost always very clean and well stocked and the customer service is great! Glad they are there because it’s very convenient. Thanks Guys!”
“Recently opened, store is clean, well-organized, had almost everything that the Brand used to offer, Associates are Customer Service WELL ORIENTED, store was shining, merchandise so well organized on the shelves, NO MESS, NOTHING ON THE FLOOR, first time I see a Dollar Store like this one!!! I hope that the Managers, Associates AND CUSTOMERS, keep up the good work, just like the day I went (Dec.10.23). CONGRATULATIONS, HAPPY HOLIDAYS!!”
“I always go there the worker's are very friendly. If you need help they will help you. They speak to you every time you come in the door. I go there so much they no me.”
“I was ask to bring my bag the front and give it to a manager I haven't been in the store five minutes later my bag is missing from the register thank goodness I purchased my thing from dollar tree .The assistant manager Gene was very helpful towards us customers his personality was good”
“I had such a great experience at Dollar General in Lee Hall thanks to Kayla at the register! From the moment I walked in, she had nothing but positive energy and good vibes. She went out of her way to show me where the “dollar aisle” was—something I didn’t even know existed—and because of her help, I ended up saving over $250!
Kayla is extremely knowledgeable about the store and clearly knows her stuff. What really stood out was how she was able to assist multiple customers at once while still being polite, attentive, and efficient. Everyone around me was complimenting her, and it was easy to see why.
She’s quick, professional, and genuinely cares about helping customers save money. Because of her, I’ll definitely be shopping at this location anytime I’m in the area.
Thank you, Kayla—you’re amazing!”
“Found what I needed (graduation cards) at the price expected. The customer service was unexpectantly excellent! I was greeted upon entering by the cashier who when checked out was also kind and engaged in conversation. I believe her name was Deb and she great. Also seemed to have relationships built with multiple regular customers.”
“I would like to express my gratitude to Davon, an exceptional employee who prioritizes delivering a pleasant customer experience. When I presented a coupon, Davon took the time to ensure I understood its terms and benefits, leaving me highly satisfied and impressed by his professionalism. His dedication to excellence and proficiency is truly commendable.”
“The cashier Richard is always so nice & welcoming and the Manager Kimberly had the store stocked very neatly when I visited yesterday. Valentine's Day choices were galore. I wanted to do a survey but it is no longer on the site. Thank you to my neighborhood store and always having what I need.”
“Cashier was very polite and professional. She is workin wit a cast on her foot. Poor sweet woman. God bless her and I for giving her a job. She a true asset to ur company I will be back.”
“Extraordinary considering the covid crisis. On this Saturday morning the store was well stocked with Toilet Paper, Paper Towels, Clorox Bleach and Wipes ! Now that is truly making the effort with supply and demand. The store is Store# 11371@ 1119 Briarfield Rd., Newport News, Va. Super duper kudos to the crew. My Family Dollar !”
“Only one cashier but she was pleasant. Unfortunately she's working in the Hilton area and a not so pleasant entitled customer with a vulgar attitude gave her and others issues because he "only" had a newspaper purchase and felt he should disregard others and cut the line”
“Family dollar was a great experience today in and out, people were polite and helpful the only thing that sucked was I stepped in a puddle and got my sock wet in my slides. But other than that I had a good experience and got what I was looking for at a decent price.”
“I haven't been to particular Family Dollars in about 4 yrs but I tell you it's still nice and clean, the cashier is friendly and sense they have reorganized it that I felt like I was in a brand new store for the first time and about to find all the thing I need to keep my home extremely sanitizer since the beginning over this strain with this COVID.Thank you.”
“Mr. Avalon, Sista and Tez were very helpful and knowledgeable in regards to my questions and product location.They went above and beyond to assist! Great customer service !!”
“A good place to pick up items household items everyday life Essentials when budget shopping... Family Dollar is a great place to get what you need at budget prices..”
“Everytime i go in thinking they probably don't even have what I need, they end up having it haha. Only downside is I always end up leaving with more than what I went for”
“Family Dollars is a 20 minute 30 minute walk and I am close to it and I love going in family Dollars and they get my money every month cuz I buy toilet paper with case of toilet paper and paper towels and cleaning supplies and personal items family Dollars get a top rating for me cuz I spend my check in there every month buying things for my house to keep my house clean and little knick knacks is where you want to go to that family Dollars”
“This is a fairly new Dollar ?. It was fully stocked and the staff was very polite. The check out lines was short, Unlike other dollar tree you are in the lines just as long as you are in the store. The store was really really clean.”
“my dad works here so yayayya and they have the best milk i love the strawberry and eggnog milk. + everything is so cool including the halloween makeup and the toys those are my favs about the store”
“You can find so many bargains shopping here you never thought you would. Employees are helpful assisting with items and at checkout. Prices are very reasonable which is part of why I enjoy shopping at this store and Recommend!”
“I looked into the bathroom law thing because I was told I couldn't use the bathroom to.It doesn't apply to Virginia.I went to food Lion instead.The lady was nice to me about it..yeah I had to pee but i understand.Iam sure if you had to go and you were prego they'd let you.I have no problems shopping there other than boxes in the aisles.”
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“Nice employees I can usually find what I'm looking for however they had apparently just gotten their truck in and it was crowded in the aisles . Being a former Mngr for Family Dollar and Dollar General ,I know first hand it can be challenging trying to stick and price change when your store foot print is small so please give grace when you are shopping in these conditions”