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“Great furniture buying experience. Everyone in the store was helpful and we were able to quickly decide on a bed frame we liked, customize some options, and get an order in easily. The communication was great and when the custom order was ready the installers were in and out quickly and the bed was installed well.”
“Second time customer and I’ll definitely keep coming back. The prices for the quality are unmatched, thank you Andy for your customer service and professionalism!”
“We bought our Bedroom & Living Room suite from here nearly 5 years ago. Good quality at some of the best prices around. HaD issue with the queen size mattress sagging in one spot but we were able to exchange nearly 3 years later at no cost (BUY THE WARRANTY)! Recently helped son buy furniture for his 1st home purchase, they are happy as well. Hope this helps.”
“Tammy, our floor person, did a great job of understanding what it was i was looking and just made the whole shopping experience feel great. And excellent experience all the way around.”
“Excellent customer service and experience. Came in right before they closed and was given same day delivery. Honest prices and good choices in inventory. They will work with you on a budget or looking for that special piece of furniture.”
“Corey was great! He was able to make sure that my boyfriend and I got the best deal with the budget that we had for a new mattress. Corey was approachable and easy to speak to about what we were looking for as well .He was clear about pricing and the different types of mattresses and he presented the available financial plans that they had in order for us to get a sleep number. Overall I would highly recommend going here for a new mattress!!! The staff is amazing and friendly to talk to!”
“Gena was AWSOME!!! She was very knowledgeable about the products I was interested in, her attitude was jovial and she even laughed at some of my explanation of things. I do not like to physically go out and shop, but Gena made it a very pleasant experience.”
“Garren provided the most honest, straight forward and informative service. His product knowledge and ability to relate with our son and his sleeping needs were so impressive. Would highly recommend this company to anyone needing a mattress.”
“I went to a lot of different furniture stores while shopping for new living room furniture. Felicia was the only sales person who took the time to listen to what my needs were and find exactly what I wanted. Felicia made sure I was happy with my selection and happy with my price. If you shop Grand furniture in Newport News, ask for Felicia! She’s the best!”
“Visited Tous les Jours -Grand Opening. Garlic cheese croissant was delish! Blueberry Cloud delectable and a tasty Matcha Latte helped to curb the risk of sugar coma! The presentation of selections was tantalizing. Trying to select from various confections was like walking through a museum of artwork. Difficult to take them all in with one visit. A happy ending with a pistachio french macaroon made the visit complete!”
“I had an amazing experience shopping here! Devonte went above and beyond to help me find exactly what I was looking for. He was friendly, patient, knowledgeable, and never made me feel pressured. He answered all of my questions and made the whole process smooth and stress-free. The customer service was outstanding, and I couldn’t be happier with my purchase. If you’re looking for furniture and want someone who genuinely cares about helping you, ask for Devonte. Highly recommend!”
“We had such a wonderful experience with Calvin at Haynes Furniture! My family came in to use a gift card, and although I assume he wasn’t earning a commission from our purchase, he treated us like valued customers from the moment we walked in.
We spent what felt like hours searching for the perfect coffee table, and Calvin was incredibly patient, kind, and professional the entire time. He never made us feel rushed or pressured and was always happy to answer our questions, offer suggestions, and help us compare options until we found exactly what we were looking for.
Excellent customer service is hard to find, and Calvin truly went above and beyond. Haynes Furniture is fortunate to have someone as dedicated and customer-focused as he is. Thank you, Calvin, for making our shopping experience such a positive one!”
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“I shopped at Mattress Firm with a mission for new pillows. The sales consultant listened to what I was trying to achieve and recommended 2 types of pillows. After trying both a made my purchase and waiting for delivery. My sales person who helped me is Fortune, she is knowledgeable about her products, friendly, considerate and did not push me or persuade me in either direction. She was so knowledgeable after testing my pillow I inquired about the mattress because it was just as comfortable as the pillow. I recommend this store and I recommend Fortune she is awesome”