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“James C. was so helpful, knowledgeable and patient! The unit we wanted was already reserved but he took the time to show us how to navigate the website so we could find what best fit our needs at nearby locations, and helped us reserve an out of state U-Haul truck.”
7AM - 7PM
7448 N Military Hwy, Norfolk
Propane
“Update 6/19/2025- changed 1 star to 4 after very responsive call from manager at the store. Although the overall experience that day was still bad, she extended very good customer service in calling me after I complained to the regional office, explaining she WAS trying to find me a truck that day regardless of what the other guy said (though she and I miscommunicated and I did not understand that at all or wouldn’t have left and spent a couple of hours finding another rental). WILL use this location again as I definitely had good experiences before but mainly because she extended very good customer service afterwards.
5/31/3025: Came here for years, will not again. After a reservation yesterday and standing in line 45 mins, 6th in line, app not working, was told no truck because people hadn’t returned on time. I was calm, just suggested to the guy that when they have a long line, make an announcement or ask every now and then who has reservations or not and for what size truck, so you can tell the people to go, no truck available. He couldn’t even hear that, so stressed; waited to talk to other counter lady to hear me before I left. The one guy stayed kind of edgy and stressed sounding even with her while we waited in line; won’t be back to this location.”
“We had a hitch receiver installed at this location. We made an appointment online. When we arrived they were expecting us and took the car right away. They indicated it might take an hour to complete, but the car was ready in about 1/2 hour. Installation cost was very reasonable.”
“This place has been around since I was little. It's located off of Tidewater Drive next to Naas Bakery. There is generous parking & they are adhering to the Covid social distancing guidelines. It's a small store, but it has a lot to offer. We just went there the other day for bulbs, but they have all kinds of other hardware items. They make keys and cut glass too. The staff wasn't overly friendly, but it was 30 mins before closing time. Maybe they were just ready to go home. The store served its purpose for us, so I won't complain.”
“I like the text notifications letting me know when my delivery is coming. My delivery technician was very thorough and seemed to know his job. He was also thoughtful & careful not to put ruts in our damp ground due to all the rain. That means a lot!”
Propane
Propane
Propane
Propane
Propane
“Ray was very helpful with getting my plumbing issues fixed, opening the wall was my only option left because even in this day and age there is no simple solution when you have galvanized pipe in your house ?♂️”