Propane in Portsmouth, VA

“My 2019 Freightliner Coronado 122SD got the dreaded DD-15 Engine Fault Code (SPN-3720, FMI-15), DPF Ash Canisters Cleaning Request, while dropping a trailer in Norfolk, VA. I was a long ways from home and needed a Repair Facility, before my Engine Derated. After making numerous local inquiries and reading Google Reviews, I chose Western Branch Diesel-Portsmouth, VA. I was very impressed by Shelly’s (Service Advisor) professionalism and honesty, while walking me through their Repair Process and Associated Costs and Timing. Shelly was upfront on determining the Cause and Effect, for my Engine Fault Code—numerous possibilities. She kept me updated on all aspects, of my Trucks Repair Status (Outside Services, Parts, Labor, Timing, etc..). My trucks repair’s were primarily assigned to Jeff (Technician). Jeff introduced himself to me and gave me a quick overview of the Repair Steps, generally used for this Fault Code. The entire organization played a pivotal role, in getting my Truck— “Back In-Service”! I can’t say enough good comments and Thank You’s, to this Facility and its Employees. I highly recommend this Organization, if: Communications, Honesty, Technical Knowledge, Pricing, Parts, Labor, Costs and Timing, are important to you.”

“We changed to Suburban from another company, better prices and such GREAT customer service! Mike and Marilyn are just two names that come to mind, but every single person I’ve dealt with has been professional and friendly. They’ve gone out of their way to be sure that we receive the best service. I highly recommend them.”

“The truck was not very comfortable but my experience was still positive overall. No other major complaints.Excellent and finally staff; I would definitely do business at this location again.”