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“My husband and I had an excellent experience with Michael, the Branch Manager at this BoFA branch recently. He handled our issue with professionalism, warmth, and genuine care. I truly appreciate his help and highly recommend stopping by to meet him if you’re in the area. Rushdi & Yvette”
“I filled out a car loan application with NextMark. Immediately, I received a call.The usual route of sending in two current checks was done. Credit scores checked. Loan was approved.The loan officer was so sweet and professional.She walked me through whatever it was, that I didn’t understand. The APR very good.Now, I got my car.Thanks Semira Abegaz, what a great job!”
10AM - 4PM
1339 Wisconsin Ave NW, Washington
Banks
“Toni Cabello was able to help me with my online banking issues, he was able troubleshoot my account and help me with online access, he was amazing, thank you toni”
“Gisele Foulks provided us very timely, well-explained, and responsive service. In almost real-time we were able to identify the administrative tasks and forms that needed completion to enable updates our account and to generate a Power of Attorney / Lien Release form which will enable us to retitle our automobile.”
“The banking representatives at this branch from the tellers to the manager, including Luis, Saima, Ledis, Reshma, Shuvo, ans Ankita are some of the most professional and courteous banking professionals I have ever worked with. I highly recommend this banking center to whoever need banking services.”
“My experience obtaining a second mortgage under my name was exceptional, thanks to Mark Griffin’s expertise and dedication. From the very start, Mark demonstrated a deep understanding of my financial goals and worked tirelessly to secure the best possible outcome. He was incredibly responsive, promptly addressing all my questions and concerns with clarity and patience. I never felt rushed or overlooked—Mark ensured that I fully understood every step of the process.
Despite the challenging mortgage landscape in 2023, when interest rates were rising significantly, Mark was able to secure a highly competitive rate for me. His commitment to finding the best solution, even in a volatile market, showcased his professionalism and genuine dedication to working in his clients’ best interest.
Mark’s personalized approach made the entire process stress-free and seamless. He navigated complex situations with ease, providing invaluable guidance and reassurance at every turn. Thanks to his hard work and expertise, I felt confident and informed throughout the process.
I highly recommend Mark Griffin to anyone seeking a second mortgage or refinancing options. His professionalism, responsiveness, and client-first approach set him apart, making what could have been a stressful experience a remarkably positive one.”
“Oh my goodness, where do I start?! A big shoutout to Miriam, Naweed, Yan and Katia. These folks are very helpful, knowledgeable and make banking easy (the way it should be). Great customer service is strictly observed here and that makes my financial responsibilities easier to accomplish. Because of the personnel in this bank, we have become loyal customers for years (both my husband and I got our mortgages here) and will continue banking here.”
“Thank you, Tanya!
We recently had some frustrating issues with my parents’ new Bank of America account. After a canceled appointment and an unhelpful phone call, we walked into the branch feeling stressed and unsure of what to do next. That’s when we met Tanya—and she completely turned things around.
She was incredibly patient, professional, and quick to solve the problem. Not only did she fix the issue efficiently, but she also took the time to explain everything clearly and gave us helpful tips to prevent future problems. Tanya’s calm, kind, and knowledgeable approach made all the difference.
Thanks to her, a stressful situation became a smooth, even pleasant, experience. We’re so grateful for her help. She truly is the best banker I’ve ever met, and I wanted to leave this message to say a heartfelt thank you.”
“This is a great place to come. The crew at this office is ready to help you with everything with respect and care. They want you to be part of the BOFA family. Thanks to Racha and Frida, you are very kind, as is Nora, who came from another location to help.”
9AM - 4PM
8332 Old Keene Mill Rd, Springfield
Banks
“I am very pleased with the service I received both times I went to this particular branch. Thank you very much Brynn Murphy for your professionalism and patience.”
10AM - 4PM
8128 Arlington Blvd, Falls Church
Banks
“Morgan was great and extremely helpful. I did not have an appointment but she still provided notary services to me! Extremely grateful for her help and assistance.”
“If your taking out a loan, and the MENUS of the App are confusing and your Payments aren't going through, etc.Please give them a call the Supervisor is AMAZING! Candice is working magic over there with these system. To make sure everything goes accordingly. ???”
“Best customer service we've had in years. Kathleen answered all our questions and directed us in how to proceed. Plus she followed up later on to be sure we didn't have any further questions. Personal care like this is something we have not seen in years. Thank you.”
“After a pleasant and enlightening conversation with the branch manager here in West Springfield, I energetically moved my assets from my conventional bank to a credit union, and no other organization or location would work except for this one. Never in my life have I felt so genuinely cared for as I have when working with Allison G. here at the branch. Allison was able to speak eloquently on my many options for building wealth and protecting my income. I’m so grateful for making this transition.”
10AM - 4PM
5226 Langston Blvd., Arlington
Banks
“I am grateful to deal with Bank of America and I would like to thank Ms. Maram Al Dowegri for her unique dealings, assistance and willingness to serve the customer with all comfort and kindness. Thank you Maram Al Dowegri”
10AM - 4PM
5707 Seminary Rd, Bailey's Crossroads
Banks
“I recently had an issue where my card was disabled due to suspicious activity, just days before an upcoming trip. Needless to say, I was stressed. Yaseen listened to me intently, reassured me, and walked me through multiple solutions to ensure I could access my new card. He never rushed me and even set up a virtual card on my phone, making the process seamless. His patience and professionalism truly stood out.
Thank you so much, Yaseen! I’ve been coming to this branch for over 10 years, and you’re truly a great addition to the team.”
“I had a check stolen and experienced an attempted scam. The bank worked quickly and thoroughly seeing me through the crisis. Great support — and very nice staff.”
9AM - 5PM
2670M Avenir Pl, Vienna
Banks
“Excellent, friendly and professional staff and customer service, with a personal touch. I'm always greeted with a smile and a welcome, these folks are terrific”
“This is an excellent credit union if you work at the PTO. They will help you get your direct deposit for pay, and your online bill pay set up. The onsite location makes it extremely convenient. They have all the typical services like money orders, cashier's checks, CDs/money markets, savings accounts, car loans, etc. No problems.”
9AM - 5PM
7940 Jones Branch Dr, Tysons
Banks
“My customer service experience last week was outstanding. Gabrielle took excellent care of my immediate needs, and her service encouraged me to open up a new checking account.”
“My experience with Penfed application process was pleasant. There was no issues they were fair when accepted me as a member. I look forward to having a long relationship with them. I’d refer anybody looking for a good credit union to be a member of.”
“The folks here at the United Bank are very friendly and knowledgable. Always helpful but not extreme. Down to Earth people. Appreciate being a banking customer of theirs!”
9AM - 5PM
1800 Robert Fulton Dr Suite 105, Reston
Banks
“Cathy made the process very clear and easy, she supported and answered all my questions and concerns. Even sent us a nice gift after the process was done.
Thank you Cathy!”
“AUB has served our business accounts very well over the past five years - first as Access National, now as Atlantic Union. Staff has been excellent and knowledgable, while being certain that all of our business needs are met. And they know who we are, too. Not all banks are created equal. I like their culture. Highly recommend.”
“This branch is so convenient and great service. I wanted to special thank to Tanya.N.Egan who helped me at this branch. Tanya is very professional , very knowledgeable and super nice.”
9AM - 5PM
7400 Little River Turnpike, Annandale
Banks
“Chelsea is one of the best consultant at this branch. The other day I updated my information & she gave outstanding service. Not only the services but also very useful information about my future plans. I truly appreciate your support and advice.”
“I am a small business owner and have been a client of this bank for 3 years now. No matter how much trouble I'm in, the first citizens team always comes through for me. Mike Freeman and Tony Lobianco have always worked tirelessly on my account, and I have complete trust in them to help any of my needs. I didn't think it's possible to have such great service from your bank. The whole team at first citizens is wonderful. Keep it up!”
“So happy to do business with BB&T. Jessie Ontiveros is extremely helpful and very professional, I couldn’t be more satisfied with his customer service skills and help.”
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“I had a five star experience with Kimberly and the Sandy Spring bank team in Springfield. The branch was extremely polished and the staff was super responsive to my needs. I would highly recommend them.”