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“Chintha helped me get a business account opened and a loan for my car. Some of the things she wasn't sure how to do properly since i had specific needs, but the rest of the staff were very helpful and all worked together to make sure we got it done. it was a true group effort and the vibes there were very positive. i would say it had the most camraderie of a bank i have been to and good music too.”
“My husband and I had an excellent experience with Michael, the Branch Manager at this BoFA branch recently. He handled our issue with professionalism, warmth, and genuine care. I truly appreciate his help and highly recommend stopping by to meet him if you’re in the area. Rushdi & Yvette”
“I always visit this branch it’s 5 mins from my place and very helpful and friendly team there. I will recommend to all family and friends they have Merrill representative there everyday.”
“I highly recommend Burke and Herbert as your bank. I have been a long time customer. I recently had a major issue that resulted in having to obtain a new checking account. Dylan Plant, Relationship Banker at the Cooper Road location was extremely professional, knowledgeable and helpful. He ensured I was calm, as the matter I experienced was very stressful, I would not wish it on anyone. I have found all staff at Burke and Herbert locations outstanding. Nice to know that great customer is still out there.”
“Outstanding banking experience with a team that is both friendly and highly professional. Their commitment to excellent customer service makes every interaction pleasant and efficient.”
9AM - 4PM
1339 Wisconsin Ave NW, Washington
Banks
“I have not received better banking service at another location - Mr. Marouf always works incredibly hard to ensure I am properly assisted, I could not give someone a higher recommendation of their services. As a multi-million dollar company, working to serve high school students across the globe, Mr. Marouf makes working with Bank of America the easiest choice possible. Once again, I would give the highest possible recommendation to him and all the staff members at his bank.”
9AM - 4PM
6478 Lincolnia Rd, Alexandria
Banks
“Thank you, Tanya!
We recently had some frustrating issues with my parents’ new Bank of America account. After a canceled appointment and an unhelpful phone call, we walked into the branch feeling stressed and unsure of what to do next. That’s when we met Tanya—and she completely turned things around.
She was incredibly patient, professional, and quick to solve the problem. Not only did she fix the issue efficiently, but she also took the time to explain everything clearly and gave us helpful tips to prevent future problems. Tanya’s calm, kind, and knowledgeable approach made all the difference.
Thanks to her, a stressful situation became a smooth, even pleasant, experience. We’re so grateful for her help. She truly is the best banker I’ve ever met, and I wanted to leave this message to say a heartfelt thank you.”
“The best experience I've ever had with this branch of Bank of America. The staff were incredibly attentive and helpful, even assisting me with things that weren't their responsibility. My deepest respect and gratitude.”
9AM - 4PM
901 N Stuart St STE 100, Arlington
Banks
“I come to this location almost every day to deposit checks for work, and the reception and service is always impeccable, from the moment I walk through the door, to the moment I walk back out. From the security guard opening the door, to Vanessa greeting me as I enter, to Matthew or Ari or Damien or any of the other tellers handling my business quickly and thoroughly, it is exactly the kind of bank service that you want; especially when you have to do it every day like me. I almost wish that they weren’t all so good at their jobs, so that I could be lazier and not have to go back to my own job so quickly.”
9AM - 4PM
8128 Arlington Blvd, Falls Church
Banks
“Morgan was great and extremely helpful. I did not have an appointment but she still provided notary services to me! Extremely grateful for her help and assistance.”
“My experience obtaining a second mortgage under my name was exceptional, thanks to Mark Griffin’s expertise and dedication. From the very start, Mark demonstrated a deep understanding of my financial goals and worked tirelessly to secure the best possible outcome. He was incredibly responsive, promptly addressing all my questions and concerns with clarity and patience. I never felt rushed or overlooked—Mark ensured that I fully understood every step of the process.
Despite the challenging mortgage landscape in 2023, when interest rates were rising significantly, Mark was able to secure a highly competitive rate for me. His commitment to finding the best solution, even in a volatile market, showcased his professionalism and genuine dedication to working in his clients’ best interest.
Mark’s personalized approach made the entire process stress-free and seamless. He navigated complex situations with ease, providing invaluable guidance and reassurance at every turn. Thanks to his hard work and expertise, I felt confident and informed throughout the process.
I highly recommend Mark Griffin to anyone seeking a second mortgage or refinancing options. His professionalism, responsiveness, and client-first approach set him apart, making what could have been a stressful experience a remarkably positive one.”
9AM - 4PM
8332 Old Keene Mill Rd, Springfield
Banks
“I would like to express my sincere appreciation for Mrs. Jisook Anderson and the outstanding service she provides as a Financial Advisor. She is very knowledgeable and takes the time to patiently answer all investment questions with clear and thorough explanations of the various options available.
What truly sets her apart is her accessibility and dedication—she consistently answers phone calls and ensures that every concern is addressed in detail. When needed, she also takes the initiative to schedule in-office appointments to provide further guidance.
I have found her to be extremely helpful, professional, and trustworthy. Thank you for your excellent support, and I wish you continued success in your career.
My review is based on my visit today, as well as many earlier visits.”
“This is a great place to come. The crew at this office is ready to help you with everything with respect and care. They want you to be part of the BOFA family. Thanks to Racha and Frida, you are very kind, as is Nora, who came from another location to help.”
“I had an amazing experience with Hamid Pirzai. Professional, respectful, and truly dedicated to helping people with honesty and care. The service was smooth from start to finish, and the attention to detail was impressive. I highly recommend Hamid Pirzai to anyone looking for someone trustworthy, knowledgeable, and reliable. Definitely one of the best experiences I’ve had — 5 stars all the way!”
“The Ballston location of Northwest FCU is walkable from the metro station, easily accessible to street parking in front of the building and a garage behind the building. The staff are friendly, respectful, professional, funny and willing to ask each other for help. There is such a camaraderie between each person. I really enjoy going there to do my banking business. I want to give kudos to Franklin. Kudos, kudos, kudos,”
“I’m very happy with this Bank of America branch. The staff are always kind and helpful, especially an employee named Navid . Whenever I visit the branch, I specifically choose to work with him because he is extremely knowledgeable, patient, and supportive. He consistently provides excellent service, and I always leave feeling satisfied.”
9AM - 4PM
5226 Langston Blvd., Arlington
Banks
“I am grateful to deal with Bank of America and I would like to thank Ms. Maram Al Dowegri for her unique dealings, assistance and willingness to serve the customer with all comfort and kindness. Thank you Maram Al Dowegri”
9AM - 5PM
7400 Little River Turnpike, Annandale
Banks
“Chelsea was a highly professional opening my debit card . I was very welcomed and got a great service at the Bank of America.
Thank you, Chelsea. You are the best!”
9AM - 4PM
9405 Lorton Market St, Lorton
Banks
“Its been an excellent customer services i had from bank of america representative Akosua. She has been amazing and made our account opening process soo smoother. She has been very freindly and helpful. Many thanks.”
“Greg P, the amazing manager at the downtown McLean branch, could not have been more helpful recently in working with us to overcome problems relating to a stolen check. But then, he and his staff are always helpful! Could not be happier!”
“If your taking out a loan, and the MENUS of the App are confusing and your Payments aren't going through, etc.Please give them a call the Supervisor is AMAZING! Candice is working magic over there with these system. To make sure everything goes accordingly. ???”
8:30AM - 4PM
3100 Clarendon Blvd, Arlington
Banks
“Our family has been with the State Department Federal Credit Union (SDFCU we call it) for decades. We get good service by phone and email. Then I needed go in person to a branch.
I chose the Clarendon branch in Arlington, VA. The assistance I received was unparalleled. I learned how to better access the joint account with my mother, got good answers to several questions, and came away with two pages of checks to carry us over until the new checks arrived. A couple of days later I ran into another challenge online. Since I had the business card from my in-person visit, I left a message about the problem, and received a call-back explaining what happened, and then got help fixing it.
Good service is alive and well at the Clarendon Branch of the SDFCU. It put the smile right back on my face.
Plus: It's in a lovely location. There is easy parking (I chose underground parking for the usual fee), local eateries all around, and a Trader Joe's across the street.”
“This is an excellent credit union if you work at the PTO. They will help you get your direct deposit for pay, and your online bill pay set up. The onsite location makes it extremely convenient. They have all the typical services like money orders, cashier's checks, CDs/money markets, savings accounts, car loans, etc. No problems.”
“I had a check stolen and experienced an attempted scam. The bank worked quickly and thoroughly seeing me through the crisis. Great support — and very nice staff.”
““Excellent experience overall. Thank you to the Wells Fargo team for their professionalism, clear communication, and efficient service. The entire process was smooth and well-handled.””
“Update: These guys really care! I originally was frustrated by their UI but these people want to improve constantly! I am thoroughly impressed by these folks. Really fantastic customer experience.”
9AM - 4PM
2111 Wilson Blvd STE 101, Arlington
Banks
“Many thanks and five stars to Maricor who stayed late after closing hours to help us with a complicated account opening transaction! I have been a neighborhood customer at this branch for more than 20 years and have always received courteous and professional service. They are one of the few branches with safe deposit box service which I’ve also used.”
9AM - 5PM
6222 Little River Turnpike, Alexandria
Banks
“My first time coming to this location and if you want to receive service BEYOND EXCELLENCE, this is the Bank for you. I have been Blessed to have Carla for my Bank Teller. The approach to her counter you just feel appreciated. Carla us knowledgeable, caring, kind, thoughtful, great listener, determined to resolve any issues and very patient. I had multiple transactions and she took care of each one making sure before I left all my needs were met. Infirst Bank made the most valuable decision in hiring her. Carla has all the qualities of being a Manager because every employee would strive daily to provide the customer service that Carla provides. Thank you Carla for being the most Amazing Bank Teller in Northern Virginia”
“This review is for Andrea V.
I have been a customer of PenFed for a handful of years and I have never came across someone who set the golden standard like she did. She is an absolute gem and to say she is competent would be insulting, as she is the definition and representation of what a real professional in today’s lacking work ethic should be. From the moment I began my journey on my second loan, I knew I did not want to work with anyone else. She answered every single question I had and even my very challenging hypotheticals (which actually came to fruition). She did not hesitate, she did not give me a generic answer, she got down to business and gave me the purest and detailed answers I could possibly think of. She was not an order taker; unlike some other individuals I worked with.
She ran through various situations and really put my interest first, in the most genuine manner. Andrea’s work ethic, knowledge, and professionalism - simply does not exist anymore. She goes well above the standards and expectations. She sets them. I have not came across anyone within PenFed who has even come within the orbit. Once you get Andrea, you will realize that anyone else will not match her level of attentiveness, care, knowledge and above all else, the efficiency.
Only downside.. you will be stuck with the expectation of greatness.
Do yourself the favor and ask for Andrea. You will feel the luxury of having someone who is all about you, for you, that can deliver everything and more – with a smile.
Management. Please recognize Andrea. I hope you keep her as long as you can and thank you for being amazing and creating/fostering that environment. You have created an outstanding employee.
A diamond in the rough.”
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“I had a five star experience with Kimberly and the Sandy Spring bank team in Springfield. The branch was extremely polished and the staff was super responsive to my needs. I would highly recommend them.”