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“I have worked with Jessica on several occasions to get hard-to-find parts and she comes through every time! Great store with helpful and nice people. A+ Keep up the good work!”
“Great prices, and it’s nice not having to make a trip to Lowe’s or Home Depot. I’m not a frequent tool shopper, but on the occasions I do need something, I always compare prices, and Harbor Freight almost always seems to have a sale on exactly what I’m looking for. Quite serendipitous, honestly.”
“I have been dealing with Southern Plumbing going on 30 plus years.I went into there show room today because I needed a specific part for a Delta faucet,John said no problem ,in minutes he had the part.To say he saved Thanksgiving is an understatement. Its nice dealing with the pro,s.Thank you John and Southern plumbing. You may get David who thinks he so funny ,humor him.I pretend to laugh.”
“Neighbor told me I could get solid wheels here for half the price of other places. I'm so glad I listened to him. It was super easy to find and buy. I will definitely be back if I need something again.”
“Ordered some Christmas bows for pickup and my order was cancelled. I came in store and noticed that they had them up in display. The manager agreed to sell them to me even though it required staff to get onto a ladder and take them down. This really made my day - great care for the customer!”
“ACE Hardware in Yorktown/Grafton is a convenient place for me to purchase items needed for home. The staff are friendly and very helpful. The store is well stocked with items that are sometimes hard to find. Shopping here is so much quicker than other places because staff are available to help.”
“I’ve visited your store three times in the last couple weeks and Ed (working in the back doing the real work) made two of those visits not only enjoyable but memorable. This man has the kindest and most positive spirit about him and had nothing but positive things to say even about a negative situation. He took care of me as a customer better than I could have asked for and as a person he made my day. He made me remember there are good folks in this world and what a difference a positive attitude and a smile can make.”
“Kyle helps us everytime we are in there and he is amazing, he walks around and asks to help people and it is amazing! He needs a raise. He always does amazing for us, I never liked ace before but his attitude makes me go in knowing I'm gonna get what I need and ill be in & out!”
“very easy to order, great chat support. Tried to order from Hampton instead of Norfolk, less shipping charge, but website would not allow me to do tyhis for some reason.”
“Everyone is always so polite and helpful especially Heather!
It's amazing how knowledgeable she is and her kindness just makes it a wonderful experience!”
“The is a great, old fashioned hardware store, just like they used to be 40 years ago. They have a knowledgeable staff, that are eager to help you with your basics or projects. They cut all kinds of keys as well.”
“These guys are awesome!!
It doesn't matter if you're a commercial company looking for a supply house or if you're a homeowner looking for the right products for your yard, they will steer you in the right direction. Everyone in there is so knowledgeable and helpful!”
“Tonight I had to refill my propane tank.The young gentleman who filled it for me was nothing but a gentleman. He was curious and professional, it always gives me hope when the younger generation are so polite and professional. First class young man.Thank you”
“I wouldn't consider 5 star for this branch, but great associates like Mr. Garry (at loading), and Mr. Fox (at lumber) really make this branch stand out
Thank you gentlemen, both”
“I absolutely love working for this amazing company! I’ve had the privilege of going to headquarters twice now for recognition for some safety rap videos that I was able to work with headquarters on for health and safety. Kevin Murphy is a great human being and so is everybody else who works for this company!”
“Bought stuff for my new building g project they had it I paid for it... Like a store for building stuff and stuff that goes in buildings and maintaining buildings you know STUFF”
“Just wanted to leave a review for the sweet lady in the garden department today. Her name was Mrs.Nance and she was very helpful. She asked every customer if they are using a military discount and was very helpful. She greeted everyone with much respect. I first went to self checkout where the employee there was very unhelpful and did not care to find help. On the other hand, Mrs.Nance, I just want to say thank you. Thank you for taking your job seriously and for being so kind. I hope nothing but blessings find you! #Let’sbeaMrs.Nance?”
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“Decent place, that stays pretty well stocked. If only it wasn't in Poquoson, it'd be even that much better. Though I'd rather shop here, than any other Ace Hardware ever again....”