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“I have been to this store twice in the last month and wish to give my review. The first time I was most disappointed at the man serving as cashier as he was quite surly. I had hardly expected this because I think of Ace as the friendly neighborhood store that makes customers feel welcome. The next time I came in a gentleman asked me if he could be of help but was not welcoming. What is it about the men who work in this store? However, the warm, efficient and friendly young lady, Maya, and Ashley, who loaded my trunk were both exceptional and I will go back because of them. They should be recognized as providing the help with a smile and light conversation that made my day!”
“I have worked with Jessica on several occasions to get hard-to-find parts and she comes through every time! Great store with helpful and nice people. A+ Keep up the good work!”
“This lansing is like no other. I own a gutter company and the lansing norfolk is terrible, I now drive an hour here to get material. The guys on gutter side are fast and efficient. Give the gutter side guys a raise bcus you guys are lucky to have them.”
“I spoke to Jas (sp) this morning because I needed a replacement faucet hose for a Delta kitchen faucet. I then experienced what was the very best service I have received in decades. While they did not have one in stock, he went ahead and contacted the Delta distributor and arranged for me to pick the part up, as a warranty replacement. Wow! I spoke to 3 different supply locations before and nobody took the initiative to do this, or even to tell me anything other than what I could pay for expedited service. You (Noland) have earned me as a customer for the future. THANKS!”
“They Always have whatever I need to complete my plumbing jobs, and if not in the store they can order for me. Always great customer service, and very friendly . Would recommend to anyone trying to get a plumbing job done.”
“The store has everything you can think of for your home needs (even baby gates!). Matt one of the employees was very helpful and friendly and FUNNY!!! Thank you for being kind and helping us out people like you give us hope for humanity! Also you and my husband would be great friends his name is also Matt lol.”
“I went with my daughter and other friends to Home Depot for their free, in-store kids workshop and we both loved it! When you check in, your child not only gets their DIY project to work on, but if it's your first time, your child gets their own apron with the pin of the month to go with it. Not going to lie, it was a bit intimidating going in because there's no workers walking around to help if you need assistance during the workshop and especially for someone like me that doesn't really do a lot of building projects, but the instructions were really thorough and had pictures that got us to our end goal smoothly. It does get super crowded especially if you don't come in early but surprisingly there were always enough seats and resources to share amongst everyone. I was impressed that not only did we get to build, but you can also decorate your project with paint and stickers. I highly recommend other families to go, especially since it's free. And I will definitely come back to these workshops with my daughter in the future.”
“Received excellent guidance from an employee on locating a part. The garden center now has self check out and I haven't received training on operating the kiosk. If one wants to receive their military discount, you have to have employee assistance. Why not just ring up my goods too?”
“I tried multiple sources to find an obscure part for a ceiling fan… Ferguson (Alesia) responded promptly with ordering info. I placed the order and the part showed up in a few days. I installed the part and my ceiling fan now works!! Thank you.”
“I ordered a Cake from Walmart Bakery. I thought it would be an okay cake, they were the only place that wasn't booked for cake orders (graduation). They did a PHENOMENAL job on our cake for our Marriage Ministry at our Church. I cannot describe how impressed I was with the detail. They went above and beyond what I was expecting. The cake was also DELICIOUS!!!! Many Blessings to the person or persons who prepared our cake!”
6:00 AM - 9:00 PM
300 Chatham Dr, Newport News
Hardware Stores
“had the oppurtunity today, looking for a $300 item..talked to a manager at Lowes and he went the extra mile to try and make a sale...I had asked if they price matched...he replied yes in most cases....the item in question would have been over $100 difference...rather than BS me he came right out and said that much would not be possible....appreciate the honesty....have switched from Home depot customer for 12 years to Lowes...they at least answer their phones. This year alone...table saw, washer/dryer combo, band saw...tried to get from Home depot and no one answers phone to help...purchased all from Lowes.”
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“Always a good time I love how they have what you need at decent price I will say their prices seem to have gone up which sucks there used to he things id go there for instead of the big box store but they seem to be catching up unfortunately.”