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“My reservation was cancelled with the previous location and I was sent to another one but it was only for a time I couldn’t pick it up. I came to the Monticello location and spoke with Ms. Robin. The reservations that was made as far as how long I needed the truck and the size was not at this location and the cost was way more than what I was told when I spoke with the 800uhaul representative. I became furious because I already had movers waiting on me and nothing was going the way I had set it up. I was ready to walk out and Ms.Robin told me to come back and pray she told me to call the 800uhaul and have them correct it. She was really patient with me even though I was beyond upset. Everything got resolved and Ms. Robin and Brandie got me out the door with the U-Haul truck. I’m really thankful for Ms. Robin, moving is a lot of work and with the way things was going, she kept me calm and was really nice about it. Thank you Ms. Robin and Brandie!”
9AM - 5PM
7448 N Military Hwy, Norfolk
Propane
“Unfortunately, we did not realize we needed to pick up our rental by 10am or it would be cancelled. We scheduled it from 0900-2100 so we had plenty of time to pick it up and drop it off. The staff were very friendly and helpful with setting up a new rental. The only problem I would say is the steering wheel is 90 degrees off when driving straight. Thank you for a smooth rental!!”
“Roy and Malique were very polite professional and helpful. Had me in a truck ready to go in less an hour. Savannah did my reservation over the phone and did an amazing job as well”
“I like the text notifications letting me know when my delivery is coming. My delivery technician was very thorough and seemed to know his job. He was also thoughtful & careful not to put ruts in our damp ground due to all the rain. That means a lot!”
“This place has been around since I was little. It's located off of Tidewater Drive next to Naas Bakery. There is generous parking & they are adhering to the Covid social distancing guidelines. It's a small store, but it has a lot to offer. We just went there the other day for bulbs, but they have all kinds of other hardware items. They make keys and cut glass too. The staff wasn't overly friendly, but it was 30 mins before closing time. Maybe they were just ready to go home. The store served its purpose for us, so I won't complain.”
Propane
Propane
Propane
Propane
Propane
“Ray was very helpful with getting my plumbing issues fixed, opening the wall was my only option left because even in this day and age there is no simple solution when you have galvanized pipe in your house ?♂️”