Shentel is a long-standing company helping families stay connected for over 100 years. They offer fast home internet, cable TV, and home phone services throughout Radford and the Shenandoah Valley, with options to bundle and save up to $20 per month. Their internet features wall-to-wall WiFi and streaming options powered by TiVo, making home entertainment easy and reliable. The company guarantees customer satisfaction with a 30-day money-back policy, reflecting confidence in their service. Customer experiences highlight generally positive interactions. Many appreciate the straightforward process of equipment returns, courteous staff, and helpful service, often praising quick installations and professional drivers. New customers frequently mention smooth setup and good streaming performance, with some noting significant improvements after initial issues. For example, one customer experienced reliable internet and streaming without problems, while another appreciated the prompt response from technicians and their thorough explanations. However, experiences vary depending on the neighborhood. Some customers faced initial struggles with slow speeds and frequent outages, especially in 2020, but these issues improved considerably by 2022, with faster speeds and fewer interruptions. Upgrades such as the addition of a router and increased speeds—sometimes tripling their previous bandwidth—have enhanced reliability and streaming quality. Despite some areas experiencing better service than others, overall, many customers have shifted from dissatisfaction to satisfaction over time. In summary, Shentel provides dependable internet, TV, and phone services with a focus on customer service, reliable connections, and ongoing improvements, making it a good choice for families in the region looking to stay connected.
Poor customer service. Need to get qualified people to run the process. Most seem to work from home and are clueless. A 10 min call takes 45 min because they are uninformed
April 2025
Called today because my internet line was cut by my Electrician, not their fault. Miss Utility didn't mark all the correct places. I was told it would not be until 04/22/25 before they could get out there; guy did inform us he would do his best to expedite it! 3 hours later, we are back up and running. Thanks Shental!
December 2024
Most of the staff I have worked with has been helpful, they were great with working with me to change out outdated equipment. However I had to knock off a star because there's outages and downtime more often than I'd like.
