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“I am very pleased with the quick turn around, and the outstanding customer service provided during my visit and subsequent repair. Shaq took the time to diagnosis the problem, and offer a solution to my rush request. Thank you!”
“Went there looking for a pre built desktop. The staff was really amazing, answered all my questions and gave me recommendations on why I should change some things in the config I was looking for. I ended up buying a computer meeting perfectly my needs. Thanks for your patience regarding my questions and the great service ! (keyboard and mouse also coming from the same Microcenter)”
“I’m writing this in response to the review left by James Steel. With all due respect, it’s frustrating to see someone constantly complain about something as minor as music being played by store staff. These employees work long shifts and use music as a way to stay motivated and keep a positive atmosphere while doing their jobs.
As someone who also works in retail (at FedEx), I can say from experience that music makes a real difference during tough hours. It’s not unprofessional—it’s human. These are likely young workers just trying to get through their day. There’s no need to make their jobs harder with unnecessary complaints.
For the record, I’m not connected to Best Buy in any way—I’m just a regular customer. Every time I visit this location, I’m met with helpful, friendly service. I recently picked up an OLED TV, and the staff went out of their way to assist me with loading it into my car.
Let’s cut workers some slack and focus on what matters: good service and helpful support—which this store delivers every time.”
“I had an issue with my trucks car audio. After a few bumps getting in touch with the store ( Best Buy corporate please allow direct calls back into the store) James The GM took awesome care of me and my truck. Thx!”
“Most electronic stores and online stores carry almost all similar products. What makes then a store different is the customer care and experience, I believe. In my visits to the store, Manager Mike has always been helpful, listens carefully and offers all the support he could. Also thanks to Cruz - an associate.
I rank the store 5 stars primarily because of Mike. Well done and Thank You, Mike.”
“QR Code Crisis: My First iPhone Experience
⭐️⭐️⭐️⭐️⭐️ (only for the nice employee)
Day 1: Excited to join Team iPhone.
Minute 5: “Where’s your QR code?”
Me: “What QR code?”
Them: “Your QR code.”
Me: “What QR code???” (x3)
After 2.5 hours of QR-code confusion, a kind woman employee helped me finally get my phone. Used it for 4 hours. Couldn’t find settings, couldn’t find peace, couldn’t find life. Returned it. iPhone wasn’t for me — but she deserves Employee of the Year.
My tombstone will say: 'He never switched to iPhone.”
“I came in to get the new IPhone 16 Pro and it was absolute chaos. Even with me ordering it ahead of time there was still a line. However the person that helped me was very helpful and even helped me a through problems that happened during the transfer of my old phone’s data to my new one. There was only one issue that couldn’t be immediately fixed and that was entirely because I forgot a password needed to fix a glitch with my number. I sadly don’t remember the guy’s name but I do remember He wore glasses and a kilt and i think his name started with a D. If you have a problem with your phone I’m sure they’ll help you out. I’m sure the store is less hectic when it’s not around a major release but it’s good to know the people working there are great help even under such High stress circumstances. GOOD JOB!!”
“I'm extremely satisfied with the service these guys provided for the broken fan on my laptop. Embarrassed to admit I started in a line at Best Buy and landed here after a search for a nearby computer repair shop. They were awesome - easy transaction, done in 2 days.”
9AM - 6PM
23035 Douglas Ct STE 101, Sterling
Computers
“John Bailey and team took care of me. I had a 14 year old hard drive that was on life support. Within 24 hours he was able to save the data and upgrade my desktop. It was a close call, but they were fast, friendly and affordable!”
8:30AM - 5PM
19886 Ashburn Rd, Ashburn
Computers
“I got my FBI Record for a visa application processed through their ID Vetting service, and I was very impressed with the service I received! I was under a tight timeline, and when I called to check in on my application, they were super kind and responsive. Even though my mail to them was delayed, they were able to process my application very quickly and sent me a physical copy of the FBI Record on security paper [some other companies on the list of FBI-approved companies only give an electronic copy]. I definitely recommend using them if you need an official FBI record or similar services!”
Computers
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Computers
“Kass was incredibly helpful in resetting my sister & I’s laptops with the upmost patience & kindness. She had a solution & explanation for any question we had. We left the Apple store feeling relieved, at ease, and having gained more knowledge!! Kass is the best!!”