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“Danny is very nice and professional (in my opinion). He was also very patient with us when we had trouble trading in our phone, and he worked with us step my step in order for a successful trade in. Will definitely be coming back”
“This location has been my favorite for too many yrs, staff always on point willing to help and giving the right advise. And there will be never competition because what they sell last for years.Thanks Zagg Tysons Corner you are the best of the best, and unique.”
“Diagnosed and fixed the problem with my phone's charging port in under 30 minutes and kept me updated every step of the way. Would absolutely recommend in the future.”
“I can’t recommend this uBreakiFix location enough. I came in because my phone wouldn’t stay charging—it would start for a second and then stop. I tried the DIY route (toothpick and compressed air), but it didn't work. The team here had it fixed in less than five minutes using professional cleaning tools and, amazingly, didn't charge me a dime.
This wasn’t a one-off, either. They’ve helped me with a bizarre startup error before (fixed in minutes for free) and once saved a waterlogged phone with a screen replacement that made it look brand new. They are fast, honest, and clearly care about their customers.”
“Loved the customer service at this AT&T store! Lexy was fabulous to work with and made buying a new phone so easy! She was personable, knowledgeable, resourceful and a pleasure to work with! We greatly appreciate her support! We hadn't been to this store in several years, so now we will definitely return ?!”
“I had a great customer service experience at my local Cricket store. My sales person was extremely competent at both the technology and in handling our sales process. Two days later I went in again and, once again, had a great experience. The store was overrun by customers and our sales lady juggled serving multiple customers while also setting up my newly purchased phone. Kudos to Cricket...”
“I went to 2 different At&t stores around the area before ending at this one. Sim was THE best rep I encountered around the area. He was very patient with my dad and I, helped us with his upgrade.”
“Francis was delightful! She helped me as soon as she was available. Offered me different options and helped me decide on which one suited me the best. She is very knowledgeable and friendly. 10 stars!”
“Naim was great, very helpful and knowledgeable. The repair was performed immediately, the price was affordable too and I got a call the job was complete before the anticipated time. I really had great experiences at this location and highly recommend to anybody!”
“Best phone repair place you can go to in the area. employee was wonderful and did absolutely everything in his power to help me, prices were good as well. i felt like i was just getting helped out with a problem by a friend and not just a random customer. very thankful!”
“We had an exceptional experience at this location! Jarlyn worked tirelessly to set up a complicated Apple Watch phone line for my daughter. She was a problem solver, upbeat the whole time, and a pleasure to work with. Thank you Jarlyn!!”
“I had the best experience at Phone Doctor in repairing my Galaxy cell phone. Quick, efficient, honest and with customer service that convinced me to continue supporting this local, community store. I spoke with Amin who provided suggestions in case I wanted to upgrade my cell phone without pressure and full transparency as to what I would get for the price value I was looking for. I also was helped by Brittany and Clara who both made my repair fast and with a quote that remained true an estimate time needed and price of the repair. I highly recommend stopping by for all questions and repairs. It's rare to find a local business that not only claims integrity, excellent customer service and quality products but that actually shows up committing to that standard by giving you exactly that. I trust Phone Doctor for all future repairs. Merci Beaucoup Amin!”
“The best service in this store; I transferred my Boost Mobile number to Cricket super quickly since the representative gives you a lot of help, thank you very much Sandra for helping me ”
“Pretty good a t and store when I first came there was only one worker but later on the others came really helpful and understanding workers great place to come about your questions”
“Jackson at The fair lake center a t and t was amazingly helpful. His attention to detail in listening to my issue was spot on. He helped me to resolve, said issue. And I appreciate his help and attention to detail. Thumbs up to Jackson.!”
“I have an iPhone 12 Pro that is starting to enter the “is it time to upgrade?” stage so naturally I thought that a charging port issue was due to wear and tear. But thankfully I brought my phone to iTouch repair because they saved me $$$ !! Yeah, weird, an honest business that is ACTUALLY helpful right?? But it’s true. Rather than tell me to get the charging port fixed, they told me to simply clean it out with the right tools and it should charge easily once all the dirt and dust is scraped out. And just like magic, my phone was able to quickly connect to the cable without having to wiggle it around to find the connection like I’ve been doing since the summer. Felt like an idiot but thankful for Camila and her integrity.”
“Jesse solved a minor yet somewhat unusual number porting issue that took several days to resolve. He was persistent, patient, and an excellent communicator as he worked to resolve the issue. He also applied a discount I was unaware I qualified for. Super impressed.”
“Nash
Was amazing!! She greeted each customer with a smile, and at several times today had more than 5 or 6 customers at a time and covered everybody! She is very professional and courteous!”
“Steve was very helpful and very knowledgeable. I upgraded 2 phones and the process was smooth and he helped set up everything I needed . He’s very patient. When you visit the store please ask for STEVE !”
“To the gentleman I spoke to on the phone today. Thank you so much! You were much more helpful and supportive than Verizon’s main support line and helped me figure out VPN was the issue. Thank you so much for excellent customer service!”
“Well, that was my first time visit to their store. I was attended by Afnan Mahmood and he followed up from begining till my phone got fixed completely. I went there right before their closing time on Saturday evening. But Afnan make everything easy. He was very friendly. They closed Sunday, By Tuesday I picked up my phone withvery reasonable charge So, at this point I totally trust them with their work. And ofcourse will visit them to check out the phone accessories time to time.I will give 5 Star for both Service & Repair⭐⭐⭐⭐⭐”
“Chris james at the CENTREVILLE clock tower location is a must see agent for your AT&T needs. Very personable and professional. I was truly impressed with the level of service I received. He listened to my needs, and customized the perfect plan for my daughter and I. Go see Chris. 10 out of 10 service”
“Michael was absolutely amazing. He was incredibly helpful and very professional. He was very patient with me and helped me through my trade-in as well as adjust my bill so that it wasn't as high as it has been. His customer service and professionalism were stellar!! He is definitely a great asset to your team.”
“I lost my phone while on vacation. Marcus helped with replacing it and when he was done all the photos and data from my lost phone came up on the new phone! I thought I had lost everything so it was so great to see it on my new phone. He made sure the old one was locked so no one can use it.Marcus was congenial, knowledgeable and didn’t rush through thee process.”
“AT&T is a great store with knowledgeable staff, who were able to identify the damage with my older phone, and offer me a new phone at a reasonable price. Even though I ended up buying my new phone, they were helpful and transparent in helping address my concerns, and walk me through billing and setting my new phone up.
The only issue I’ve had with this place was that, a few years ago, I had an employee named Rusty who ended up stealing my mom’s credit card once, but hopefully he was fired.
Great service overall.”
“Ali was very helpful and made everything very simple. We had the best experience transferring to Verizon and wouldn’t have made the switch without his guidance.”
“New review (June 2022) see my review of ATT Dulles Town Center too as this is a package (ask for RJ and Fabiana). Lost my phone and successfully replaced it at ATT and as before, go to Cellaris for accessories. Trevor is now managing day to day very well and with tremendous customer service and personality. Wherever you get your phone, save money and have a great service experience with Cellaris and Trevor. Trevor had my cover coming in but did surgery on my old cover to accommodate camera, and got me new plug for my USB to the new phone connection(different from my previous phone). Perfect complement for any phone you get anywhere in the mall. GO!.Just had to commend the Cellaris team (father and son) for their outstanding service and value. I first met the team when I bought a new phone st the ATT store and a salesman there told me not to buy at ATT but to run down a floor at the mall (they are located near the food court elevator as a hallway kiosk). Yesterday my partner needed a new cover for her I phone and the kiosk had five shelves of options which they let me sort through (sending photos to my partner). It turns out she had a different model then I thought so I had to exchange the cover. Though the model needed a bigger cover the exchange had no additional charge. Today my partner wanted a new phone as her screen had multiple cracks and was difficult to read. Noticing the kiosk also did repairs we dropped it off and went shopping. Got a text within 30 minutes that the screen wss done and my partner and I agree it looked like new. Fair price and saved a significant expense. If you need a cell phone cover or repairs, GO. You won't regret it.”
“I can't say enough good things about at&t store Fair Oaks! I use them for both tablet and phone. Seth was beyond caring, knowledgeable, helpful and professional and provided me with excellent value. Hassle free and a great experience.”
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“Trish was outstanding, solution oriented, proactive, spent all the time needed to resolve multiple issues for us. Never seen this quality from anyone from ATT !!”