Budget Car Rental
Car RentalHours:
1 Richard E Byrd Terminal Dr, Richmond VA 23250 Hours
About Budget Car Rental
Budget Car Rental is a rental service that has received mixed reviews from customers. While some customers had positive experiences, such as getting a quick and easy car swap with friendly and helpful staff, others faced challenges. Some customers reported having to wait for an extended period to receive their rental car, even with a confirmed reservation. Additionally, some customers received dirtier vehicles than expected and had to settle for them due to the lack of cleaning supplies. On the other hand, one customer had an initially difficult experience but was assisted by an employee named Tee, who expertly provided a smaller and lower-priced vehicle, making the customer's experience much more positive. Overall, the reviews suggest that while Budget Car Rental can provide good service and vehicles, there are instances where customers may face delays, cleanliness issues, or other challenges. Customers are advised to be prepared for the rental process to potentially take longer than expected and to thoroughly inspect the vehicle upon pickup.
Most Recent Reviews
November 2025
Worst company to rent from, airport locations are always closed.
October 2025
Horrible service. Front desk was NOT helpful at all. Called customer service and they attempted to fix the problem many ways but the management and staff here did not want to help in ANY way. Ended up cancelling and I will NEVER use them again. Go other places!!!
October 2025
Second time I have rented a car here and my reservation was at 12 Sat in line for 1 hour then got to the desk and was told to wait for another hour to wait for a car along with 30 other people…absurd! - pick another rental place (I forgot the place I rented the first time) quickly found out it is the same place!
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