Hertz Car Rental - Richmond International Airport
Car RentalHours:
1 Richard E Byrd Terminal Dr, Richmond VA 23250 Hours
About Hertz Car Rental - Richmond International Airport
Hertz Car Rental at Richmond International Airport offers a convenient and straightforward rental experience. Customers appreciate the clean and well-maintained vehicles, with many highlighting quick pickup and effortless return processes. The staff are often praised for their professionalism, kindness, and helpfulness, making the rental process smooth and hassle-free. Travelers can choose from a wide range of vehicles, including luxury cars, sports cars, SUVs, EVs, vans, and trucks, with the option to book online or through the free Hertz app. While most reviews are positive, some customers mention minor issues such as receiving a crossover instead of an SUV or encountering problems with the gas tank, which requires careful checking before departure. One guest noted that the staff went above and beyond by ensuring vehicle availability despite flight delays, demonstrating excellent customer service. Overall, Hertz at Richmond Airport is seen as a reliable choice for car rentals, with a focus on quality, professionalism, and customer satisfaction.
Most Recent Reviews
October 2025
Awful business. Massive wait to get a car. Massive wait to return the car. Charged an extra day and a late fee because of the wait to return. And to top it off, their AI customer service is utterly useless. Incompetent company; I recommend you steer clear.
October 2025
Richmond Hertz is broken. And doesn't know it has a problem. So sad for a former Hertz client. A client that thought he was valued. I expressed my concern.....NO response as promised.
Gold Club wait 80 minutes with NO explanation.
October 2025
Camille was very patient with me and understanding. She worked many people at one time. She was calm, respectful and had a smile on her face. Very great customer service. Pleasant experience.
More Comments(240)
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