Build-A-Bear Workshop in Richmond offers a unique and personalized experience for customers to create their own plush toys. Customers can add outfits, sounds, and scents to their furry friends, and even record a custom voice message to make their creation extra special. The store also hosts PAWsome parties, where guests can celebrate special occasions by customizing their own plush toys, participating in party games, and more. The employees at Build-A-Bear Workshop are described as wonderful, kind, and professional, going above and beyond to ensure each customer's experience is memorable. Customers praise the store's wide selection, reasonable prices, and the overall enjoyment of the build-your-own-bear process. Whether you're looking to create a special gift or just want to have some hands-on fun, Build-A-Bear Workshop in Richmond is the perfect destination.
Quentin made sure our daughter’s birthday party was seamlessly accommodated! Exceptional customer service. We were very impressed with the friendly staff! Definitely recommend scheduling a birthday event here! 10/10 experience.
September 2026
It's an awesome place to go to. But they must of been short staffed. There was only 1 person checking out customers. When there was 5 families waiting to check out.
September 2026
Seemed like a standard build-a-bear. Friendly and helpful staff. Maybe 10 minute wait to have bear stuffed. I didn't know they had a deal where, for kids under 5, you can get them a birthday bear and only pay the amount of their age. Very nice that they do that.
