Candlewood Suites Richmond Airport by IHG offers a mixed experience for guests. While some reviewers found the rooms to be clean, comfortable, and quiet, others reported issues with the condition of the property and inconsistent service from the staff.
Many guests appreciated the convenient location of the hotel, which is close to local restaurants and shopping. The check-in and check-out process was generally smooth, and the rooms were as described in the online photos.
However, several guests encountered problems during their stay. Some reported issues with the TV, elevators, and electrical outlets not functioning properly. Towel service was a particular point of frustration, with guests being unable to obtain fresh towels on multiple occasions.
The cleanliness of the rooms was also a concern for some guests, with one reviewer noting leftover food in the kitchen area and another finding the bathroom could have been cleaner. Additionally, the window curtains in some rooms were described as frumpy and detached from the top.
Overall, the reviews suggest that Candlewood Suites Richmond Airport by IHG can provide a satisfactory stay, but the hotel may struggle to consistently meet the expectations of all its guests. The staff's ability to address and resolve issues appears to be a point of concern for some visitors.
Very very very clean. Not the looks clean but on closer inspection is actually dirty. Clean clean! The entire building is clean and you can smell it in the air. The bed was a big marshmallow but I know that just preference. The staff were amazing. So polite and respectful. Planning my next stay already.
July 2026
The cleaning is not good at all. The whole place is stinky, bathroom courtains are nasty, and cookware was dirty.
June 2026
Excellent employees very clean and so friendly, kind and polite.Highly recommended
