Candlewood Suites Richmond Airport by IHG offers a mixed experience for guests. While some reviewers found the rooms to be clean, comfortable, and quiet, others reported issues with the condition of the property and inconsistent service from the staff. Many guests appreciated the convenient location of the hotel, which is close to local restaurants and shopping. The check-in and check-out process was generally smooth, and the rooms were as described in the online photos. However, several guests encountered problems during their stay. Some reported issues with the TV, elevators, and electrical outlets not functioning properly. Towel service was a particular point of frustration, with guests being unable to obtain fresh towels on multiple occasions. The cleanliness of the rooms was also a concern for some guests, with one reviewer noting leftover food in the kitchen area and another finding the bathroom could have been cleaner. Additionally, the window curtains in some rooms were described as frumpy and detached from the top. Overall, the reviews suggest that Candlewood Suites Richmond Airport by IHG can provide a satisfactory stay, but the hotel may struggle to consistently meet the expectations of all its guests. The staff's ability to address and resolve issues appears to be a point of concern for some visitors.
Abdul, what a hoot! Luv his great happy spirit. I was given a room on the 3rd floor. Walked in and all I could smell was cigarettes. Went back down and Abdul helped me get a different room right away. Great service!! Thank you..
March 2026
My stay at this hotel was very nice. Clean rooms and very polite and respectful employee. Mrs. Davis is very patient and respectful. We will be back again.
December 2025
Rooms are big enough with kitchen. Flooring is little weak, little bit embarrassing if some one walk above the room.
