Candlewood Suites Richmond Airport by IHG offers a mixed experience for guests. While some reviewers found the rooms to be clean, comfortable, and quiet, others reported issues with the condition of the property and inconsistent service from the staff. Many guests appreciated the convenient location of the hotel, which is close to local restaurants and shopping. The check-in and check-out process was generally smooth, and the rooms were as described in the online photos. However, several guests encountered problems during their stay. Some reported issues with the TV, elevators, and electrical outlets not functioning properly. Towel service was a particular point of frustration, with guests being unable to obtain fresh towels on multiple occasions. The cleanliness of the rooms was also a concern for some guests, with one reviewer noting leftover food in the kitchen area and another finding the bathroom could have been cleaner. Additionally, the window curtains in some rooms were described as frumpy and detached from the top. Overall, the reviews suggest that Candlewood Suites Richmond Airport by IHG can provide a satisfactory stay, but the hotel may struggle to consistently meet the expectations of all its guests. The staff's ability to address and resolve issues appears to be a point of concern for some visitors.
The room smells terrible. The air conditioners aren’t being cleaned, and the smell from them is awful. In some rooms of the bathroom, the smell of cigarettes is also present.
July 2025
No pool, pictures of different locations on site. Decent laundry and fitness amenities
July 2025
Wonderfully kind and accommodating young lady at the front desk. When I arrived in the room, the window was open and the room smelled of cigarette smoke. The condition of the room was a little run down. Other than that everything was clean. Wi-Fi was very weak and was difficult even to check emails.
