Exxon in Shockoe Bottom offers a mixed experience for customers. The gas station is noted for being clean, well-maintained, and well-lit, making it a safe stop during early mornings or late nights. The pumps function well, and the payment process is quick and efficient, which is appreciated by those in a hurry. However, one entrance was blocked, causing minor inconvenience for drivers. The presence of staff is noticeable, providing a sense of security, although customer interactions can be hit or miss. Some reviews mention staff being rude or distracted by personal calls, which detracts from the overall experience. The location also features a unique touch with opera music playing, which some customers find refreshing during their visit. However, the station is not immune to the presence of panhandlers, which can be a concern for some. Overall, this Exxon is convenient for local residents, especially when other nearby stores are closed. While there are areas for improvement, such as staff customer service and access to entrances, it remains a reliable option for refueling in the area.
