Firestone Complete Auto Care in Richmond, VA is a one-stop shop for vehicle needs, from standard maintenance to tires and repairs. Reviews describe the experience as positive, straightforward, and impressive. Customers report that the manager and technicians are polite, respectful, professional, knowledgeable, and forthright. They note great communication, with staff providing timely updates and logical, easy-to-understand answers. The team is understanding of customers' time and works to complete necessary repairs promptly. Reviews highlight that the staff does not try to oversell services, offers suggestions and options, and allows customers to make their own decisions. The business is trusted for reliable and affordable auto care, with technicians catching major issues during inspections. An area noted for improvement is the cleanliness of the business and waiting area. Overall, customers recommend this location for exceptional auto care service tailored to unique needs.
Took my car in for its annual safety inspection. The team got to my vehicle quickly and pointed out tire wear that was not reported to me when I had the vehicle serviced at a Nissan dealership (Mechanicsville, VA) in the previous week. I am grateful for their inspection.
June 2024
I had car issues while I was out of town and didn't have necessary prescriptions with me. When I explained the situation to James, he and his team were able to complete the necessary repairs the same day so that I could make it back home and be able to take my meds on time.
June 2024
I was very impressed with the service I received. The manager Earl, was very knowledgeable and had great communication. He also kept me updated on my car in a timely manner. I definitely recommend taking your car to this location!
