J.Crew Factory
Clothing StoresHours:
1601 Willow Lawn Drive Suite 300, Richmond VA 23230 Hours
About J.Crew Factory
J.Crew Factory is a popular shopping destination known for its stylish and classic clothing, especially for kids and men. Customers appreciate the well-made fabrics and the variety of options available. The store's employees are often described as helpful and attentive, enhancing the shopping experience without being overbearing. Many shoppers have had positive interactions with staff members, who have gone the extra mile to assist with styles, fits, and budgets. The store frequently offers sales, making it easy for customers to find great deals, with many choosing to shop only when items are at least 30% off. While most experiences are positive, there are occasional mentions of less engaging staff. Overall, J.Crew Factory provides a friendly and enjoyable atmosphere for shoppers looking for quality clothing at reasonable prices.
Most Recent Reviews
July 2026
Fantastic customer service, I have never been helped with such kindness and professionalism in a retail environment.
May 2026
Everyone's always very helpful, and they have a good selection of clothes.
January 2026
Came as a result of receiving a gift card and was impressed by the quality/selection. Will be back.
More Comments(25)
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