Old Navy in Richmond, VA offers fashion for the whole family, from trendy maternity wear to stylish clothing for women, men, and kids. Customers can enjoy the convenience of online ordering with in-store pickup. The store at Willow Lawn is praised for its excellent prices, making it easy to update your wardrobe without breaking the bank. The staff is incredibly friendly and helpful, always ready to assist customers in finding the perfect outfit or size. The store is easy to navigate, with a well-organized layout. The customer service is top-notch, with the staff going above and beyond to ensure a pleasant shopping experience. Customers have had impressive experiences with online ordering and in-store pickup, as well as with the store manager, who sets the bar for excellence. Overall, Old Navy at Willow Lawn is a great destination for affordable and stylish fashion.
I found what I was looking for. Customer service was excellent from the time I walked im the door.
April 2026
Recently shopped this location and the staff is always friendly and knowledgeable! The women's and kids clothing selection is also much better than shopping online. The sales you can't beat!
September 2025
Good choice of clothes. Competitive price. Range is somewhat limited but quality is good
