Kroger is a popular grocery store that offers a wide range of quality food and household products. Customers appreciate the fresh produce, meats, and dairy available, making it a good choice for those on a budget. However, the store can often be crowded, leading to a hectic shopping experience. Many reviews highlight issues with stock availability, especially for larger grocery trips, as well as problems with the self-checkout machines. Despite these challenges, some shoppers find the store clean and commend the friendly staff, who are often willing to assist when needed. Management is also noted for being present on the floor, helping customers and addressing concerns. While there are complaints about staffing shortages and limited checkout lanes, some customers enjoy the overall selection and competitive prices, particularly near the VCU campus. The flower shop receives positive remarks, and the store also offers unique items like fair trade vegan chocolate bars. Overall, Kroger remains a go-to option for many, balancing convenience with a diverse product range.
Terrible. Can't use my photo id to buy beer. No carts ever. Employees are chillin. Sucks
June 2025
Some experiences are good, others are not. It definitely depends on who's working there, customer service is a hit and a miss here.
July 2024
Kroger Lombardy is a mess on a good day. There are a bunch of people and no one seems to care about who they cut off or inconvenience. The self check out never works right and the place is understaffed
