Lowe's for all of your home improvement needs. Stop by the local Richmond, VA Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. This location is your average Lowe’s, where things are organized and easy to find and the place is clean. It always has what customers need, with the majority of items in stock. The customer service is acceptable and staff will help if asked a question. Many reviewers, however, report experiences that are far better than average, describing the employees as extremely helpful, kind, honest, and approachable. Staff provide excellent service, offering knowledge, sharing customer testimonies, and displaying great teamwork. They are noted for making customers feel comfortable and not intimidated, assisting with everything from large purchases like lawn mowers to quickly locating small items. The store also offers a convenient online ordering system for drive-up pickup, which is easy to use and often ready in record time, completed by helpful and kind employees. Many customers report always being pleased and having wonderful experiences, citing an awesome display of service that makes them feel like a VIP.
Better prices and larger selection than Ace. Store associates are consistently helpful.
June 2025
Employees are helpful each time we go - no issues with customer service. Good option if you live in the city!
June 2025
As a contractor who uses online ordering, they are improving their services. Lately most if not all items were picked correctly and ready for pickup when I arrived.
