NAPA Auto Parts: Over a Century of Automotive Expertise NAPA Auto Parts, a trusted name in the automotive industry for over a century, continues to provide exceptional service and quality parts to the greater Richmond, VA area. With 6,000+ stores and 18,000+ Auto Care centers nationwide, NAPA connects automotive technicians, aspiring mechanics, and everyday drivers with high-quality parts, professional tools, aftermarket accessories, and car care products. Customers consistently praise the friendly and helpful staff at NAPA. Whether it's guiding a customer through the process of finding the right spray paint for a fender repair or going the extra mile to ensure a customer's urgent automotive need is met, the NAPA team is dedicated to providing exceptional customer service. One customer shared their experience of needing an alternator replacement for their mother's vehicle over the Thanksgiving holiday. Despite the holiday closure of many businesses, the NAPA staff worked diligently to locate the part and have it ready for the customer the same day, even arranging a trusted mechanic to complete the repair. This level of commitment and care is a hallmark of the NAPA brand. Customers also appreciate the convenience of NAPA's Ship-to-Home option and the NAPA Rewards program, which allows them to save on their next purchase. With a commitment to quality, expertise, and customer satisfaction, NAPA Auto Parts continues to be a trusted partner for automotive enthusiasts and professionals alike.
Going in to the Midlothian location for my parts was the best thing I did. Being a woman and not knowing exactly what I needed was made very simple because the staff was welcoming and very helpful. This is my go to store if I need to purchase again
April 2026
Young Lady named Liv gave excellent customer service and followed up with me as she said she would the following morning bright and early. This is what great customer service looks like. Brian Carz Unlimited
December 2025
Great Customer Service, the Manager was very helpful
