AutoZone in Midlothian Turnpike, Richmond, VA, is a trusted auto parts retailer known for its friendly and knowledgeable staff. Customers frequently praise the employees for their excellent customer service and expertise. One employee, Latoya, provided helpful assistance in locating brake pads and answered all questions patiently, ensuring customers get the right parts for their repairs. The store also features dedicated staff like Tony, the manager, and an inventory manager, who go above and beyond to assist customers, even helping with parts delivery for car repairs from distant locations. Angel is recognized for her deep car knowledge and exceptional service, making her stand out as one of the best employees. Additionally, a clerk was appreciated for fixing a misleading sale item and assisting customers beyond expectations. Shawnika, a female staff member, is highly recommended for her supportive and respectful advice, especially for women seeking auto assistance. She helped a customer’s daughter with code pulling and battery testing, providing guidance to avoid being taken advantage of during a car purchase. Overall, this AutoZone location is praised for its attentive service, knowledgeable staff, and willingness to help customers with their auto needs, making it a reliable choice for parts and advice.
There's a young lady with braces, I believe her name is KB or KP, but she was so great to my grandpa earlier today. He hopes they keep her there because we need to experience more people like her! Keep up the good work.
February 2026
Tony at this location was very , very , very helpful , very smart and knowledgeable on the situation that I needed to understand thank you , tony big ups and five stars to you , brother
December 2025
Simone was truly an angel last night helping with my Titan. She went above and beyond and turned my day around.
