Orvis is a premier destination for fly fishing equipment, supplies, clothing, and vacation opportunities. The store is widely recognized for its outstanding and knowledgeable customer service, with staff described as incredibly passionate, super helpful, attentive, and courteous. They take their time to ensure a positive experience, offering guidance without pushing for purchases, and provide hands-on help such as casting lessons. The business is also a source for quality dog products, including durable toys and car seat covers, with staff going above and beyond to assist. Customers report it as one of the best shopping experiences, noting the high-quality products and service that foster loyalty. The Orvis name remains synonymous with quality.
Very clean and tidy store. I love that it is dog friendly. The Orvis employees are very knowledgeable and helped us get the right setup based on where we were going to fish and what fish we were getting after!
April 2026
Craig Kinzler and the Richmond Orvis Team bring the best in service and attention to detail. His crew will make you part of the family and are always ready to assist and deliver on the best service. Great store great crew!!!
January 2026
Awesome store, super helpful staff! Merchandise is high quality.
