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“I was back and forth trying to decide on colors and received help each time. I especially want to point out that Tony, the manager, was really very helpful when I actually came back to buy the paint. I also made use at someone at the store’s suggestion, if the phone consultation and the app for picking colors and “painting” them in a picture of a room. All the staff at this store provided the best customer service I have received in a long time.”
“Keith and his team are great! I have terrible lighting in my living room and made multiple trips to get paint swatches to find a color that would look great. Their advice helped me to pick a color that I love that wasn’t on my radar at first. Will definitely be back when I convince my husband to paint another room in the house!”
“I’ve only ever bought paint from Home Depot before my last few stops into McCormick paints. Andrew has been here each time and he has been an incredible help each time. I came in for a paint match and he took the time to adjust the formula bit by bit until the color match was nearly perfect. His care and attention saved me from having to paint over an entire room. Thank you Andrew! I’ll be shopping with McCormick for my future paint needs”
“I will always come here to buy my paint! Chelsey has the best attitude and is always so helpful when I come in! She always greets me with a smile, and I really appreciate her uplifting energy and her knowledge. I highly recommend coming here for your paint supplies!”
“I had the most professional and kind service at this Sherwin-Williams location on Cary Street in Richmond on Saturday by Zach.
I did need to come back today to discuss the product I purchased and I was assisted by Jeff. He was very attentive and listened to my concern and gave advice and also offered to go above and beyond with the concern about the product. Everybody there that was working there was so kind and professional. It makes a huge difference when you’re spending harder and money.”
“I didn’t catch the name of the gentleman at the front desk, but he was so kind to all the customers that I saw him interact with, including me. Great experience, 10/10 recommend?”
“What a lovely little place for gifts and furniture. Very classy and a nice selection of high-end gifts. There’s a cafe inside but it was too busy to try, so it must be tasty.”
“Love the selection of gifts. Fast order processing. On one delivered order, I selected the wrong product. The owner, Denise, was so quick to mail out the item I needed for an upcoming new home party. Greatly appreciated.”
“As a local operational manager of Topgun painting. This is one of the most welcoming stores I have a the pleasure of visiting almost every week, Dwain is an awesome employee, he is hardworking and always is on top of everything. Overall I love coming to this store, everyone is so informative and they are so ready to help you with anything. The store is always kept clean and organize with easy to find products.”
“Ordered online and there was a mishap with the color selection not being submitted, so I ended up preordering plain white paint. The staff at this store made it right by allowing me to exchange the bucket for a bucket with the correct tint, even though a bit of the paint from the original bucket had been used.
I don't recommend the online ordering since it evidently has issues, but I would definitely recommend this store for their customer service.”
“Oscar is such an asset to your organization. He should be considered for higher levels of management. He provides amazing customer service and does a great job running the W. Broad store. Thank you, Oscar!”
“I had a mix up and they REALLY HELP ME OUT I HAVE NOTHING BUT MAJOR RESPECT FOR THIS BUSINESS AND THEY REALLY HAVE GOOD CUSTOMER SERVICE IN HERE MR. RON IS A REALLY GOOD PERSON MAD RESPECT”
“The actual paint color was off from the color chip by a lot... they fixed it with a new can of paint, color matched to the color chip and got it right. Very good customer service and super friendly.”
“I moved around the corner from this store 4 years ago and renovated my house. I painted or had painted every single crevice that could be painted and was never disappointed with the service or paint from here. I even painted my kitchen cabinets that needed to be color matched to my new ikea pantry and it was simply perfection!! We went through a few iterations, but finally got there. The guys in there were so incredibly helpful, patient and kind every time I entered!! For the first bit of time the same guys were in there. Now it’s usually different each time I go in but the kindness, helpfulness and genuine deep knowledge is amazing!!
Recently, I’ve chosen to paint my concrete basement after removing carpet and tiles then having the concrete “cleaned”. The suggestions and explanations of why to choose enamel was so thoroughly explained it was so so helpful!! Again, the knowledge base is just amazing!!
It’s also incredibly nice to be treated like an intelligent human even though I have zero idea what I’m doing compared to the professionals they usually are dealing with.”
“Awesome service there for you attitude mix it right the first time excellent products user friendly I have used their products for over 10 years an I am happy with service prices an products call in for product info on your next project they know their products”
“Spectrum/ Benjamin Moore has the best customer service that is personalized attention. The paint may cost a little bit more than other paint, but the coverage is far more efficient. You pay more, but you use less paint or it goes further. The employees are experienced. Some with over 40 years of mixing paint. Thanks to Dwayne and others in the store that give it a special and personal touch for service.”
“Mike was able to answer all my questions and even took my order over the phone. When I arrived David had my paint ready and even loaded it in the car! Highly recommend.”
7AM - 5PM
6540 Hull Street Rd, Richmond
Paint Stores
“The staff was a wonderful help. I chose a color pallette from a pinterest pic. Took them the name and number . Had the paint for me in minutes and very helpful with suggestions.”
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“They are super helpful, going above and beyond to get specialty products from other stores or mix colors from other brands. I worked with Scott a few times. Will definitely buy all my paint from this specific shop”