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“While I did not visit the store in person, I called and spoke with the Manager, Scott. He assisted me in booking and paying for a virtual color consultation. He was professional, courteous and willing to assist me. I appreciate his time and think that he is a great public facing employee who well represents Sherwin-Williams.”
“As a local operational manager of Topgun painting. This is one of the most welcoming stores I have a the pleasure of visiting almost every week, Dwain is an awesome employee, he is hardworking and always is on top of everything. Overall I love coming to this store, everyone is so informative and they are so ready to help you with anything. The store is always kept clean and organize with easy to find products.”
“Ordered online and there was a mishap with the color selection not being submitted, so I ended up preordering plain white paint. The staff at this store made it right by allowing me to exchange the bucket for a bucket with the correct tint, even though a bit of the paint from the original bucket had been used.
I don't recommend the online ordering since it evidently has issues, but I would definitely recommend this store for their customer service.”
“I’ve only ever bought paint from Home Depot before my last few stops into McCormick paints. Andrew has been here each time and he has been an incredible help each time. I came in for a paint match and he took the time to adjust the formula bit by bit until the color match was nearly perfect. His care and attention saved me from having to paint over an entire room. Thank you Andrew! I’ll be shopping with McCormick for my future paint needs”
“Fantastic experience with the team at this location! Brandon really came through and helped me with multiple paint orders over the span of a few days. He reminded me what great customer service looks like - it does still exist! Well done guys! THANK YOU!”
“Love the selection of gifts. Fast order processing. On one delivered order, I selected the wrong product. The owner, Denise, was so quick to mail out the item I needed for an upcoming new home party. Greatly appreciated.”
“Oscar is such an asset to your organization. He should be considered for higher levels of management. He provides amazing customer service and does a great job running the W. Broad store. Thank you, Oscar!”
“What a lovely little place for gifts and furniture. Very classy and a nice selection of high-end gifts. There’s a cafe inside but it was too busy to try, so it must be tasty.”
“The actual paint color was off from the color chip by a lot... they fixed it with a new can of paint, color matched to the color chip and got it right. Very good customer service and super friendly.”
“I didn’t catch the name of the gentleman at the front desk, but he was so kind to all the customers that I saw him interact with, including me. Great experience, 10/10 recommend?”
“I had the most professional and kind service at this Sherwin-Williams location on Cary Street in Richmond on Saturday by Zach.
I did need to come back today to discuss the product I purchased and I was assisted by Jeff. He was very attentive and listened to my concern and gave advice and also offered to go above and beyond with the concern about the product. Everybody there that was working there was so kind and professional. It makes a huge difference when you’re spending harder and money.”
“I had a mix up and they REALLY HELP ME OUT I HAVE NOTHING BUT MAJOR RESPECT FOR THIS BUSINESS AND THEY REALLY HAVE GOOD CUSTOMER SERVICE IN HERE MR. RON IS A REALLY GOOD PERSON MAD RESPECT”
“Awesome service there for you attitude mix it right the first time excellent products user friendly I have used their products for over 10 years an I am happy with service prices an products call in for product info on your next project they know their products”
“They are super helpful, going above and beyond to get specialty products from other stores or mix colors from other brands. I worked with Scott a few times. Will definitely buy all my paint from this specific shop”
“A month ago, I went here to have them match a kitchen cabinet stain and I must say that I’m impressed with the customer service. I have another Sherwin Williams 3 minutes from my house and it’s simply NOT THE SAME. So, I will gladly drive 15 minutes to the Lauderdale location.”
“Spectrum/ Benjamin Moore has the best customer service that is personalized attention. The paint may cost a little bit more than other paint, but the coverage is far more efficient. You pay more, but you use less paint or it goes further. The employees are experienced. Some with over 40 years of mixing paint. Thanks to Dwayne and others in the store that give it a special and personal touch for service.”
“Mike was able to answer all my questions and even took my order over the phone. When I arrived David had my paint ready and even loaded it in the car! Highly recommend.”
7AM - 5PM
6540 Hull Street Rd, Richmond
Paint Stores
“The staff was a wonderful help. I chose a color pallette from a pinterest pic. Took them the name and number . Had the paint for me in minutes and very helpful with suggestions.”
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“I will always come here to buy my paint! Chelsey has the best attitude and is always so helpful when I come in! She always greets me with a smile, and I really appreciate her uplifting energy and her knowledge. I highly recommend coming here for your paint supplies!”