Pet Stores in Richmond, VA

“I love this place!! They’re always the friendliest and always are wonderful to my dog. Ella was incredible with helping me get my dog’s nails trimmed— got them done super quick and easy and the pup was very happy afterwards. Kaitlyn is also wonderful, and was super helpful in helping me pick out a treat for him :) Thanks guys! You rock!!”

“If you have an animal who needs a wash, GO HERE! They literally have everything you need---towels, shampoo, conditioner, ear wipes, various types of brushes, crates, blowdryers at the tub, and a separate blowdrying station. Just to make it even better, the employee on duty was an actual angel. She was friendly and knowledgeable, but she also was attentive to my dog. I have a senior dog who rushed down the steps and felt on the floor. She couldn't get up, and while I was in shock, the employee lept into action and made a sling for me with a towel. She escorted my baby to the cash register while I gathered my things and gave her a treat to help her feel better. I will 3000% be back, and be more diligent in guiding my dog down the stairs (she's perfectly fine btw).”

“Our dog Luca was found to have a mass in his ear. After speaking with Dogma, they found time to bring him in to have a bath before his surgical consultation. Even with his tender ear, they were able to schedule him and bathe him on his schedule. No rush, no pressure. I cannot say enough good things about every person at Dogma. How lucky we are to have found them.”

“As in all good training, the owner is the learner so he/she can "learn" the dog. Emily does a good job keeping the owners honed in. Below is the diva, the stubbornness dog I've ever owned.”

“Purchased a tank setup from Joe. Very pleased with his knowledge and quality. If his prices are higher than other places, I take into account that I am getting good stock and valuable advice. Priceless... Very easy to work with and we got exactly what we wanted.. AND he has been Super available after he cashed the check.. Highly recommend this business”

“We purchased a specialty dog collar and matching leash from Marley's Barkery and found them both to be of superior quality. Our dog is a 60 lb, English Bull Terrier mix and is as strong as an ox so we needed something sturdy to hold her and was still somewhat stylish. The fabric colors are quite brilliant and the special "EOD" logo and design are very clear and true. We couldn't be happier with the purchase and our pooch carries a symbol for a great cause. Thank you Marley......”

“Love the SPCA shop and stop by it regularly. They have lots of really cool toys, leashes, treats etc. They’re mission is the best and supporting that makes going there even more worthwhile.”

“I regularly read reviews but never post. However I must share the good word about this pet store. Jeff is very informative & passionate about pet nutrition. You gotta go and neet Notorious D.I.G, the friendliest cat in town!! Launching a grand opening this weekend, I plan to stop by weekly to grab what I need for my special tripod doggy.”

“Always great deals, you don't need a quarter for a cart at this location. Bring bags or buy at checkout. Very fresh produce. Usually short lines/ checkout time.”

“I had an interview there and I was very impressed by how clean the facility was and how the folks working there seemed really happy. I believe they make a top notch product.”

“Petco Staples Mill Road (this particular location in Henrico county— I am only referring to this location as my experience was not the same at another location ) was so loving to my sweet Cinnamon and took
great care of her! They groomed her and took their time and she looked wonderful. I lost my sweet Cinnamon, but the way they loved her will never be forgotten.”

“Emmy was such a great wealth of knowledge when I came in for my first visit, she was actually the only person to greet us and offer assistance and literally the only reason our business was earned. Thank you ?”

“I absolutely loved my experience at PetSmart Grooming! Sofia R. did an amazing job with my Doberman puppy, Athena — she was so patient, gentle, and really took the time to make sure Athena was comfortable and looked perfect. Vivian H. groomed my Maltese, Jaanu, and he came out looking like an absolute prince! She clearly has a gift with small dogs and handled him with so much care.

Honestly, everyone at this PetSmart is incredible, all of the associates, like Ms. Vegas (and a few more, I just don’t recall their names.) The entire grooming team is so kind, welcoming, and clearly passionate about what they do. You can really tell they love animals and treat each pet like their own. It’s not easy to find a place where you fully trust the people with your pets, but this location has earned that trust completely. Five stars all the way!!”

“Excellent array of live plants, fish, and many options for all your other special creatures. One negative was I was in the store for an hour before I could get help, and that’s after asking for help.”

“We are happy customers and have been for almost 5 years. I understand that experiences and expectations are as unique as the people who describe them. That said, I have had only two issues and both were resolved...1. once I ordered chews that were supposed to be in 1lb bags. I received the correct # of bags, but 1/2lb bags. I contacted TBBS and got the remaining bags. 2.The second incident was bison ears. Had ordered these many times, but these were very different. They looked like cow ear pieces that had been dyed red, instead of the whole and pointy ears of previous orders, and nothing like the pic online. Worst of all, the dye would stain everything once our pups started to go to town on them. I left a product review, detailing my experience. Customer service rep responded and I received a full refund-I did not have to send anything back.I also had some minor incidents with a sale-priced item not being available within moments of receiving email notification. Customer service rep responded within hours and I received a link to a cart with the desired quantity of the sale item as well as an additional 15% off.Anytime I have contacted CS with a question, issue, comment, want, or need, I have gotten a response. We have 11 rescues...hubby had Ike and Tina when we met and now we are also Chuy, Cindi, Kurly, Larry, Moe, Blaize, Sox, Papi and Luci...TBBS goes a long way for us to be able to provide healthy chews for our pups...and with that many mouths to take care of, we heavily rely on TBBS sales and clearance chews. Additionally, they offer discounts for military, law-enforcement and first responders. Best-when something is already sale, or clearance priced, I still get my 15% discount. I usually buy enough for the free shipping and to qualify for 6 month interest-free payment with PayPal credit. If it is an epic sale, we usually stock up a lot. A few years ago, during the 12 days of Christmas sales, We bought enough to last for a year+Shipping is also always prompt and fast.Yes, I will count package content in the future, just to be sure. If anything is short, I don't need an option. A partial refund will be just fine. I would not expect them to incur additional expenses to just send 2 or 3 pieces. Important to me are where the items are sourced from. I don't want mystery chews and like the details provided on their product page.I have been to many other sites to compare prices. So far I have not found any better-priced sites.I am very happy that TBBS brought back Bully Bites. These are the odds and ends of varying thickness, lengths and density that are left over from making bully sticks. We just cannot afford to give each of our dogs a whole stick everyday. The bites have something for each one of our 9 to 90 pounders, that will satisfy their chewing cravings.Another top hit are the cow hooves. They were on sale at 50%off. These last for days and they all love them.Natural cow ears-I cut them with my circular saw. That way the drums go to our aggressive chewers and the others are able to deal with the thinner pieces. Our bully, Cindi, has mega esophagus. She can only eat very liquid foods or something very hard that only comes off in small bits so it doesn't get stuck and cause her to vomit...TBBS now also has a rewards program that basically gives you cash back in the form of $-off coupons. You can use these for yourself or gift them to a fellow pet lover.About the noxious odors of some items-yes, they are dried, but most are also raw...obviously, once pups are chewing on them, they re-hydrate and with that comes the smell. It is delicious to doggy noses. Not sure how bully sticks are made odor-free, but I am sure I would not want them for my dogs. The eyes, ears, nose, mouth all should be part of the experience for your pup. If you don't like the smell, let them enjoy their treat outside. Again, not taking away from anyone's experiences. These are ours and we will continue being customers for the foreseeable future.”

“The staff greeted me when I entered the store, which I appreciate. They appear to care about this location, and the store's appearance and merchandise organization reflect that.”

“Lidl is a German company with mostly private label brands, and they're consistently good. They have fresh baked breads. There are several aisles of temporary items including tools and clothing and home products.”

“While this Petsmart isn't exactly close to where I live, the parking is abundant, the prices are competitive with Petco and I feel like they offer a lot of brands that Petco does not. I have a puppy that I am trying to transition to a more high-end food and Petco just didn't have the brands I was looking for. This PetSmart has a great variety of Merrick, Instinct, Natural Balance and Wellness brands and now carries the Bobby Flay "Nacho" food line, which previously you could only get online. I feel like they usually have what I need whether it be for my turtle, cats or now our new puppy, Wilma.”

“The training program with Katie has really turned pepper in a certified good girl! The grooming salon is also great when you are EXTREMELY specific with what you want. Love this place!”