Loyalty Collision

Auto Repair, Auto Parts
Hours: Loyalty Collision is a trusted business that specializes in collision repair and vehicle maintenance, serving Richmond and nearby communities. Customers choose Loyalty for its straightforward estimates, helpful staff, and on-site rental cars. They handle both foreign and domestic cars of all makes and models with care and professionalism. Many reviews highlight friendly and helpful employees, especially praising managers who are informative and attentive, ensuring customers feel well taken care of. The shop is known for high-quality results, with one customer noting that the paint job exceeded expectations and matched perfectly, even on older vehicles. The staff, including service writers and front desk personnel, are described as kind, communicative, and accommodating. Loyalty Collision also offers flexibility in scheduling repairs to fit customers’ needs, and the turnaround time for repairs is often quick, with vehicles being ready within a few days. While some reviews mention long wait times for maintenance and the absence of loaner vehicles, overall, customers are very satisfied with the repairs and customer service. One customer shared a positive experience of getting a nearly new Prius repaired and even having stripes removed, which made the vehicle look like new again. Loyalty Collision is recognized for its quality work, helpful staff, and dedication to customer satisfaction, making it a reliable choice for collision repairs and vehicle service.

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1. Richmond, Virginia