Staples in Richmond, VA, is dedicated to serving the community of small businesses and consumers with a variety of services, including printing, shipping, technology support, travel, and recycling. The store caters to a diverse clientele, including entrepreneurs, remote workers, parents, teachers, and students, making it a vital resource for many. Customer experiences at Staples vary, highlighting both strengths and areas for improvement. One customer noted a delay in receiving assistance at the shipping area, raising concerns about efficiency and employee awareness. In contrast, another customer praised a staff member's exceptional service, describing her as friendly and knowledgeable, which significantly enhanced their shopping experience. Positive feedback also came from customers who appreciated prompt assistance, with one employee going above and beyond to retrieve a specific product from stock. Additionally, many customers found the prices competitive, especially with Amazon price matching, and noted the helpfulness of staff in resolving technical issues. Overall, Staples aims to provide a welcoming and efficient environment for all customers, while continually striving to improve its service and support.
I just went in to drop off some e-waste did not have time to actually shop but the rep was nice and helpful ... and signed me up for a rewards account ... so that was nice
August 2026
No wait. Very helpful. My first time doing an Amazon return there and the young man that was working was very patient.
July 2026
Associate was very helpful and assisted me quickly with everything I needed.
