Staples in Richmond, VA, is dedicated to serving the community of small businesses and consumers with a variety of services, including printing, shipping, technology support, travel, and recycling. The store caters to a diverse clientele, including entrepreneurs, remote workers, parents, teachers, and students, making it a vital resource for many. Customer experiences at Staples vary, highlighting both strengths and areas for improvement. One customer noted a delay in receiving assistance at the shipping area, raising concerns about efficiency and employee awareness. In contrast, another customer praised a staff member's exceptional service, describing her as friendly and knowledgeable, which significantly enhanced their shopping experience. Positive feedback also came from customers who appreciated prompt assistance, with one employee going above and beyond to retrieve a specific product from stock. Additionally, many customers found the prices competitive, especially with Amazon price matching, and noted the helpfulness of staff in resolving technical issues. Overall, Staples aims to provide a welcoming and efficient environment for all customers, while continually striving to improve its service and support.
Associates are very friendly and provide excellent customer service
February 2026
The stamp I ordered was delivered to the store and waiting when the ice storm cleared enough for me to go out.
January 2026
Tina provided incredible service and truly went above and beyond to help us with a last-minute order today. Friendly, knowledgeable, patient, and 100% deserving of 5 stars!
