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“I want to strongly recommend the UPS Store on Gaskins/Gayton based on my repeated experiences there.
The staff at Gayton have always been professional, respectful, and helpful. They take time to explain shipping options clearly, answer questions, and make sure customers understand pricing and services before making decisions. I always feel like I am treated with patience and respect there, especially when handling important documents and notarizations.
After a recent experience at the Pump Rd location, the difference was very clear. I did not feel that I was given clear options or transparent explanations, and the overall communication and tone made the experience uncomfortable for me as a customer. I also did not feel the same level of professionalism or respect that I have consistently experienced at the Gayton location.
Because of this, I will ONLY be using the Gayton/Gaskins location going forward for shipping and notarization services.
If you want a location that is consistent, professional, and customer-focused, I highly recommend Gayton. It has been a much better and more reliable experience every time I’ve gone.”
“I had issues with local store and what they were shipping. Estes employees were more than helpful in redirecting the items. Always helpful and did what they promised quickly.”
“I’ve been coming to this Staples on Pump Road for years, and the customer service is consistently outstanding, but this last visit truly went above and beyond. I needed to have an item shipped to the store and held for about a week, and the manager, Jordan, handled every detail flawlessly. He stayed on top of everything and made the entire process smooth and stress-free. On top of that, I ran into a few complications with my order, and Jordan didn’t hesitate—he quickly figured it all out and got everything taken care of without any hassle. You can really tell this store is well-run and that the employees are treated well, everyone is friendly, helpful, and genuinely seems happy to be there.
11 out of 10 stars for Staples Short Pump! Highly recommend this location for both service and professionalism”
“We pride ourselves on our customer service, so it is critical to have delivery partners who care about it as much as we do. Shipvine is awesome. Their customer service is top notch. They are always so helpful, and quickly. You can even resolve problems over chat, because you are connected to a real person who can look at what you are trying to do in real time. Highly recommend!”
“Our company has used ODF for incoming and outgoing shipments for about a year now and the service is outstanding. Our rep is Marsha White and she makes shipping effortless. We don't even bother to get quotes from anyone else. The rates are always fair and the process is seamless. We can't say enough good things about ODF and we're so glad we found them.”
“Customer service are the best plenty parking and you can buy fresh beans, cheese and cream from Central America. They are delicious and they have other Honduras authentic snack”
“I recently shipped a large haul of various items (glassware, china, musical instruments, paintings) from the US to the UK. Mike was such a pleasure to work with - quick to get back to me with my concerns and willing to go above and beyond in helping me do this. Their custom crating and packing was top notch. Everything arrived in perfect order, and Mike kept me informed about the entire process. And best of all, the price was extremely reasonable. Will 100% work with them again for shipping!”
“Nice warehouse , esay back too dock , my appointment 8 am , am reached here 8:14 am they give me right time door , they start unloading quick very nice all person , I like it this place lineage”
8:30AM - 7PM
5806 Grove Ave, Richmond
Shipping Centers
“Alicia was very helpful and such a pleasure to work with. I was having a bit of a moment due to coming out to the facility during the rain, but she’d shown me positivity which was very encouraging to me.”
“The team at PAH are amazing! From the ease of scheduling to the seamless experience with installation - I can't say enough! They are also incredibly generous and have donated their services in support of the Richmond St. Jude Dream Home campaign year after year. Whether you are an interior designer or a homeowner, hire PAH and stop putting unnecessary holes in the wall!”
“This is a great company I used them to ship my cars and it was my first time and they made my experience stress free and I will use them again because it was so amazing and I just want to say thank you so much ??”
“Today I had an excellent experience at this store. I went there to register for TSA precheck. I would strongly suggest making an appointment which you can do online. I actually went there as a walk-in. This department is busy with several people in line. The employee who helped me at the TSA pre-check counter was excellent. She was patient, competent and efficient .I am not very good at technology, and she walked me through and checked everything until I successfully completed the process. It is best to complete the application online if possible. It is also important to bring the proper documents. You either need to bring a up-to-date passport or a copy of a.real ID Drivers license with a certified copy of your birth certificate.
In addition to her help, two other employees approached me to offer assistance. Since I was a walk-in, another employee registered me and gave me a beeper. He did explain to me that people who came in with appointments would be given preference, but if I was willing to wait then I possibly could be seen. This was a wonderful and helpful customer service experience. It is sad to say, but this is surprising when it happens in this day and time.”
8:30AM - 7PM
7330 Staples Mill Rd, Richmond
Shipping Centers
“The employees Cam and Kendall were so friendly and helpful they made my day. It was such a great return experience. Cam was efficient and friendly and Kendall assisted and was just as friendly as she was effective. They’re proof you can be all business and still make the customer feel welcome and valued.”
“I sold something on eBay that was an odd size. The employees found me a box that fit and, since it was an old box destined for the trash, they didn’t charge me for it. Very helpful and nice people.”
“Delta Cargo provided an awesome experience with picking up my koi fish that were delivered. They were very thorough and quick to process everything and assisted me in loading my heavy box. Would most definitely use then again!”
“Toshina went above and beyond to get me the company print. It’s like I’m partnering with her to get what the company needed.
Highly recommended. She is professional and would work to figure it out”
“Excellent place for delivery. Located off Bells Road/Deep Water Terminal Rd. Inbound cardboard delivery located in building #4 on the far side of the property and downhill near I-95/ Powerlines. Check-in with forklift driver. Place can get busy and tight, go slow! Speed Limit 15 MPH. Dockworkers are awesome!”
“I went to Carytown Pack and Ship yesterday and Stephanie was absolutely amazing. I had several different things to mail, including an international package, and she walked me through everything. She helped with boxes, shipping options, and all the details. She was kind, helpful, and funny - a real pleasure to work with! This is definitely my new go-to spot. I also love that they display notecards by local artists. Such a nice touch. So excited to have discovered this place!”
“I went to Carytown Pack and Ship yesterday and Stephanie was absolutely amazing. I had several different things to mail, including an international package, and she walked me through everything. She helped with boxes, shipping options, and all the details. She was kind, helpful, and funny - a real pleasure to work with! This is definitely my new go-to spot. I also love that they display notecards by local artists. Such a nice touch. So excited to have discovered this place!”
“The younger woman that works here is extremely helpful and nice. In fact, all them are nice. I haven't experienced bad customer service here from any of the employees. Great location.”
“[1st Visit, Delivery, 30 JAN 2025]
(appointment 08:00-16:00 / arrival & check-in 14:00/ door 14:30 / check-out 15:00)
check-in at the office via QR —->
get a door by txt —->
park & wait for unloading —->
paperwork in the truck
*** nice guys working
*** super fast unloading”
“Kelly helped me with a small same-day print job (40 invitations). From the time I called to ask about turn around time to when they told me the job was done was less than an hour. So helpful, quick and friendly! Shoutout Kelly!”
12AM - 11:55PM
8121 Midlothian Turnpike, Richmond
Shipping Centers
“Best stocked and fantastic associates. When I stepped inside. I found a line of customers. But, the desk was filled with kind and knowledgeable customer care staff and the line moved quickly. This is not the nearest drop off location for me, but it will be my go to.”
“Staples get a 5 for the cashier but the floor associate where I should have gotten the help didn't. Aisle 9 , keeping going there and walk away. Sorry for bothering you. I took my questions to the cashier and she reassured me of my product.”
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“Excellent service. Driver was very pleasant and professional. Delivered 177 lb package to garage and it only took minutes. Package was in perfect condition. 100% pleased with service”