Thrifty Car Rental
Car RentalHours:
1 Richard E Byrd Terminal Dr, Richmond VA 23250 Hours
About Thrifty Car Rental
Thrifty Car Rental is known for its exceptional customer service, as evidenced by the numerous positive reviews. Despite facing challenges such as delayed flights and rental issues, the staff at Thrifty have consistently gone above and beyond to assist customers. Employees like the "incredible man behind the counter," Sallie, Jeff, Marchello, and Archie have been praised for their professionalism, kindness, and problem-solving abilities. Customers have highlighted the staff's willingness to help, even when the issue was not directly related to Thrifty. The reviews suggest that Thrifty Car Rental is committed to ensuring a smooth and satisfactory rental experience for all its customers.
Most Recent Reviews
June 2026
When we came to the office to pick the car up they told us that they do not have it, that they are overbooked.
July 2025
You can't contact these people no matter what you do. Phone calls go straight to voicemail that is never returned. Emails unread.
Terrible service and company
March 2025
Total scam! I booked a Standard SUV at a high price, but when I arrived to pick up the car, they tried to downgrade me to a Compact SUV unless I paid extra. This is classic bait-and-switch fraud! They advertise one thing online, take your money, and then try to squeeze more out of you at the counter. Avoid Dollar Car Rental...
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