Atlantic Union Bank offers a range of banking services for personal, business, and commercial needs, with a strong focus on customer service. The Willow Lawn branch in Richmond, VA, is highly praised for its friendly, professional, and efficient staff, especially the branch manager. Customers often find their visits to be easy and pleasant, with employees being kind, helpful, and readily available. One reviewer highlighted exceptional service from staff who went out of their way to assist, making the banking experience smooth. However, there was a less favorable experience involving a staff member who was unhelpful and unfriendly when handling coin deposits, though another employee stepped in to provide good service. Overall, customers appreciate the bank's commitment to offering more and its friendly environment, though individual experiences may vary. Atlantic Union Bank is federally insured by FDIC and known for its customer-oriented approach.
Honestly can’t say enough good things about this branch. I’ve never met a branch manager more friendly, professional, and efficient than Griffin. Highly recommend them for all your business and professional banking needs.
July 2024
The employees were so kind, helpful, and readily available. I hate going to the bank more than anything and this was the easiest and nicest trip to the bank I have ever taken.
August 2022
Trustworthy bank with good services and knowledgeable and pleasant staff.
