West Broad Collision Center (WBCC) is known for its professional service and high-quality repairs. Customers appreciate the friendly and helpful staff, including the body shop manager and estimators, who treat clients like family. Many reviews highlight the thorough evaluations done on vehicles and the impressive results after repairs. One customer praised WBCC for restoring their car to "like new" condition, with perfect paint and proper part installations. However, some customers noted issues with communication. While the repair quality is often excellent, several reviews mentioned frustrations with a lack of updates about the repair status and longer-than-expected timelines. Despite these challenges, many clients would return and recommend WBCC, citing the overall positive experience and the honesty of the employees. Customers often commend WBCC for its top-notch customer service, even acknowledging the difficulties posed by supply chain issues during the pandemic. Overall, WBCC stands out for its quality work and dedicated staff, though improvements in communication could enhance the customer experience.
I got some good service up there by Ms. Tracey and was able to get my dads car out within a few days so you have no complaints from us
December 2023
Great job. Stayed in contact with me during the whole repair, reporting every phase.
February 2023
Every one. Is always so pleasant. The customer service is TOP NOTCH. This is why I don't mind bringing my car here. I'm very funny about my car. Ask west Broad Honda. Service Center. Customer service goes a long way. Everyone at the Collinson Center is like Family!
