The Xfinity Store by Comcast at Henrico, VA, offers a range of services including Mobile, Digital Cable TV, High-Speed Internet, Home Phone, and Home Security. Customers can also make payments and exchange equipment easily. Several reviews highlight the excellent customer service experienced in the store. Staff members are described as kind, helpful, and knowledgeable, making it easy for customers to get the right equipment and understand how to use it, especially for those who are not tech-savvy. The store staff are praised for their quick, efficient, and friendly assistance, often completing tasks in less than 20 minutes. Many customers appreciate the personalized help when switching services or setting up new devices, with one employee, in particular, receiving high praise for going above and beyond to ensure a seamless transition. In contrast, some reviews mention frustrations with customer service over the phone or online, citing difficulty in reaching a human representative and misunderstandings. Overall, the in-store experience is highly positive, making it a preferred choice for resolving issues and obtaining services compared to remote support. The store provides a convenient and friendly environment for subscribing, paying, and equipment exchanges, leaving customers satisfied with the service provided in person.
Gus Gana at the 12241 W. Broad Street store is the reason why my wife and I switched our mobile service from AT&T to Comcast. Initially, we went to the store to return an extra cable box. Gus met us as we entered the store and quickly credited our account for the cable box. It was then that he told us about current Comcast... read full comment
June 2025
Quick service, friendly staff, and a comfortable setting.
May 2025
This location has plenty of staff and limited parking spaces
