Verizon's Richmond store offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or order online, with options for free 2-day shipping, same-day delivery, and in-store pickup. Customers consistently praise the staff for their excellent customer service, with employees like Tiffany, Jamar, and Damon being highlighted for their professionalism, friendliness, and willingness to go above and beyond. Many appreciate how staff members quickly resolve issues and provide helpful, informative assistance. The store is especially valued for personalized support, whether helping customers find the right devices, update plans, or set up reliable internet in rural areas. Overall, Verizon in Richmond is known for friendly, attentive service and convenient options to meet various customer needs.
I visited to add a new line to our family plan. Sean did a great job explaining the options and quickly identified the most economical solution for my situation. He did not push hardware or services I was not interested in, and clearly showed the costs and changes to the bill. Thank you!
May 2026
Great service, and thorough attention to detail. Thank you Chris for finalizing my new cell service and getting my devices connected.
April 2026
I had a tricky situation with a phone exchange. I walked in to this location and Isaiah handled my case with such patience and understanding. He was able to assist me and he handled the matter until it was complete. Highly recommend this location- very knowledgable, kind and professional staff.
