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“I have been banking at Atlantic Union Bank for years and have always had excellent service. The Vinton staff is professional, friendly and they go above and beyond to satisfy their customers. I have delt with Anita many times and find her to be kind, polite and she always greets me with a smile. Banking at the Vinton Branch is a pleasure.”
“Caleb took part in my application for a second car loan from Member One and he did amazing! I have never had such a positive banking experience and he was incredibly educational when it came to the terms and explanation of my loan agreement. I felt understood and very appreciated as a customer, he was very kind and yet entirely professional. I hope I get to see Caleb again!”
“Sam is the man! I came to him with questions and he was very quick to respond. His customer service is exceptional. He was very detailed, professional, specific and honest. He went above and beyond to deliver the answers to the questions I had. I am so excited to switch to First Citizen due to the customer service I received from Sam. He is a banker I know I can trust.”
“Bank of Botetourt is a great bank. Lisa Spangler is a high performance individual who is professional and efficient. The customer service is outstanding. I highly recommend banking with Bank of Botetourt.”
“I would like to take a moment to recognize the outstanding service provided by Rachel Pruitt, Assistant Manager at Freedom First Credit Union’s Vinton location.
Rachel went above and beyond to assist me during the purchase of a vehicle that was located out of state with a dealership I had never previously worked with. Because of significant time constraints, I needed to finalize the financing and complete the paperwork before the weekend in order to pick up the vehicle on Saturday.
Rachel worked tirelessly throughout the day and even stayed beyond her normal working hours to ensure that every detail of the process was handled properly. She continued working right up until closing time at 6:00 PM to make sure all paperwork was completed accurately and on time. Throughout the entire process, she remained in constant communication, patiently answering my questions and keeping me informed about each step and how everything was progressing.
Her professionalism, dedication, and commitment to excellent customer service truly stood out. Rachel demonstrated not only pride in her work, but also a genuine concern for providing the best possible experience for the customer.
Employees like Rachel are a tremendous asset to Freedom First Credit Union. Because of service like this, Freedom First will always be my first choice for my vehicle financing needs.
I would like to extend my sincere appreciation and kudos to Rachel for the exceptional service she provided.”
“I received a call out of the blue today from Haley at the Vinton branch. I have never set foot in that branch but she made my day with her excellent customer service and proactive suggestions. She was able to switch my Money Market account to a new Money Market account that changed my APY from .01% to over 2%. I am now going to make almost as much daily interest as I've made in over 6 months previously. I should've looked into this a while ago, but it's just always at the very bottom of the list. Haley could NOT have made this transition easier. Thank you!”
“The tellers are the nicest people you’ll ever meet. They know so many customers by name and what they need to have done. They get to know you on a personal level and actually genuinely care. Best bank and best branch of all!!!”
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“Professional! Knowledgeable! Efficient! Engaging! The issue was with a biller in auto pay, not with HomeTrust Bank. I spoke with Julie, and she resolved the issue in one call. HTB ALWAYS puts their customers first! If you are considering a new banking institution, put HTB on the top of your list!”