CarMax offers easy car buying and selling with a large selection of used cars, trucks, and SUVs all in one place. The process features no haggling or pressure, with professional and friendly staff providing excellent service. Financing is quick and easy, and vehicles are often priced below fair market value. The experience is generally efficient, seamless, and hassle-free, with many customers reporting great cars at great prices. However, attention to final vehicle preparation can sometimes be lacking, with instances of cars not being cleaned properly prior to departure. Many customers would recommend the business and return to buy again.
Our interaction with Sean at the Roanoke store was really good. He was professional, courteous and straight forward. We sold our vehicle to Carmax in about 35 minutes total. We did our paperwork ahead of time online and it saved us a lot of time.
July 2026
Car max was wonderful, the best experience I have had buying a car. Great staff very friendly.
June 2026
Scott and Justin were great to work with. 1st class experience. I did an estimate online to sell and came in to do so. I was shocked how easy it was. It was my 1st experience with Carmax and look forward to working with them again.
