MainStay Suites Roanoke Airport is a great hotel offering great service and a great location. Many guests found it to be the best hotel during their travels, praising the most comfortable bed and pillows. The suites are consistently described as clean, spacious, and well-decorated, with a kitchen featuring a full fridge. The staff is noted as very friendly, attentive, and welcoming, often making guests feel safe and secure. The location is a major highlight, conveniently situated near a variety of good restaurants and shopping, some within walking distance, including the Valley View mall. It is also pet-friendly. However, several important drawbacks are mentioned. The hotel is advertised to offer breakfast, but multiple reviews confirm none is provided, only a coffee bar. The air conditioning in rooms does not cool very well, with a poorly functioning system for the bedroom. Furthermore, the park and fly service is not recommended due to fees and unreliable shuttle service. Minor issues included sparse kitchen silverware, occasional hallway odors, and coffee quality. Overall, despite some significant shortcomings, many guests had a pleasant stay and would definitely book again.
I have stayed at 3 hotels over the last week on my way home. This by far was the best of them. Kitchen with full fridge. ❤️ Most comfortable bed and pillows all week. My only wish is if they served breakfast. And only issue was the trashbags left in the hallway over night. They made the second floor smell like cabbage.... read full comment
November 2025
Nice clean room. Nice breakfast. One problem, do not use their park and fly service. $10 a day parking fee is not cheaper than the airport economy parking lot and when we returned they told me the shuttle driver went home and we would need to uber back to the hotel to get our car. Ridiculous
September 2025
Very friendly staff. Clean rooms. AC does not cool very well. AC unit is in the seating area. Bedroom has no AC unit. There is a wall fan high up in the wall to pull cold air into the bedroom. Doesn't do a good job. Cold air sinks and does not make it to the fan.
