UScellular is a business that provides reliable communication services and products, including the latest smartphones, accessories, high-speed internet, and connected home solutions. They are known for their award-winning network that connects 5 million people, along with businesses and government operations. The company emphasizes delivering exceptional service through real humans, ensuring a pleasant environment for customers. Customers often praise the friendly and helpful staff at UScellular stores. Many mention specific employees who go above and beyond to assist, such as helping with phone repairs, switching carriers, and setting up new devices. For example, staff members like Noah, Angel, Jason, Cory, and Nate are recognized for their energy, patience, and thorough assistance, sometimes staying past their scheduled hours to ensure customer satisfaction. Customers appreciate how staff listen well, find solutions quickly, and create a welcoming atmosphere. While most reviews highlight positive experiences, there is a mention of one employee displaying rude behavior toward a coworker, which made a customer uncomfortable. Overall, UScellular is seen as a store with dedicated employees who prioritize customer needs and provide top-tier service, making it a trusted choice for communication needs.
I have had us cellular for almost 15 years and not 1 time has us cellular let me down. U S cellular goes places where I don't get service anywhere else. Thank you for being where no one else can go. Thank you
March 2025
Very kind and useful, listens well, very energetic, eager to help, no problem too big or small, always finding solutions, always a pleasant environment.....
September 2023
Woke up to a dead phone this morning as it was plugged in all night. We first tried a different US Cellular store near us but the customer service was not good. We then went to our old reliable store on Valley View Dr. Fantastic customer service by Angel and James. Angel went above and beyond to help us out. Thanks so much... read full comment
