1018 Tennessee St, Salem VA 24153
“I love this place I always go here for my bolts and all hardware these folks are so great to deal with and just very friendly and make u feel like they really appreciate your business plus support local businesses”
2011 West Main Street, Salem VA 24153
“I was at this location and purchased $463 worth of merchandise and their debit card system malfunctioned and timed out. They took the money out of my account I showed them on my bank app and they wouldn't give me my merchandise! the lady then told me it was my problem to figure it out myself. I then lost my temper and told them I paid for it they messed up and they needed to give me my money back or give me what I paid for. She then told me that they didn't take anything and that it would go back into my account! How will it go back if it never came out?!?! I contacted corporate and they seen the transactions and said I would have my money back.... I still have yet to get my money back so I will be contacting a lawyer and filling a lawsuit. This 500 gonna cost 20k+ for them now. I'll never go to this location ever again. The staff is beyond ignorant.”
2913 West Main Street, Salem VA 24153
“The employees here always help me out above and beyond. Today someone found a creative solution for my power tool problem and saved me $700. Very grateful for this store in west Salem”
301 South Electric Road, Salem VA 24153
“Great store! I’m a truck driver driving through Virginia and I broke down. I needed some commercial-grade sockets to remove some suspension from a commercial vehicle. I walked into the store and received a warm greeting from Zach. He guided me to the commercial-grade sockets and explained all the options to ensure I didn’t have to return. He went above and beyond to help me. I returned to my truck, and everything worked perfectly. The sockets fit well, and I was able to get off the side of the road promptly. Before I arrived at the store, Alex gave me detailed information about their inventory over the phone. The entire staff at this northern tools in Virginia is highly trained, friendly, and committed to providing excellent customer service. They ensure that customers get exactly what they need, reducing the need for repeated visits. Thank you, Alex and Zach, for your assistance. I’m driving off into the Sun now. Driver over out that’s a big 10 .4”
2913 West Main Street, Salem VA 24153
“I walked in and was welcome to the store. Staff directed me to the proper aisle to find my product. Thanked me for shopping there. Store was neat and well stocked. Would definitely return”
840 West Main Street, Salem VA 24153
“Wanted to post a review to call out my experience with Raymond who helped me grab some new bifold doors today. What a gentleman, he grabbed the correct cart for me, loaded up the two doors, checked me out near the doors aisles and walked me to my car where he then loaded the doors up. A wonderful experience with a fantastic employee, part of why I love coming to Lowes.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
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