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“We pride ourselves on our customer service, so it is critical to have delivery partners who care about it as much as we do. Shipvine is awesome. Their customer service is top notch. They are always so helpful, and quickly. You can even resolve problems over chat, because you are connected to a real person who can look at what you are trying to do in real time. Highly recommend!”
“Had been waiting 4 months for this to arrive so when it made it to the terminal on a Friday and they said it would be delivered to my home on Monday, I asked if I could just come pick it up. Everyone was friendly and helpful, and I was in and out in no time!”
“Let me start off by saying Dan is an asset to this store!! I called in a frantic state ( because of my own doing) lol….and explained to Dan what I needed to get done, designed and printed by morning!! Dan expertly listened, and told me to stop by. I did and when I say Dan, was professional, warm, welcoming, kind, friendly and balanced between assisting me and others customers who walked in!!! And she never lost a beat!!! I APPRECIATE Dan for going Above and Beyond!!! Please recognize her with a raise, and or bonus!!! Well deserved!!! Thank you Dan!! Keep being AWESOME!!! I APPRECIATE you!!! And I was able to walk out with my satisfied purchase!! ?”
“Customer service are the best plenty parking and you can buy fresh beans, cheese and cream from Central America. They are delicious and they have other Honduras authentic snack”
“I recently shipped a large haul of various items (glassware, china, musical instruments, paintings) from the US to the UK. Mike was such a pleasure to work with - quick to get back to me with my concerns and willing to go above and beyond in helping me do this. Their custom crating and packing was top notch. Everything arrived in perfect order, and Mike kept me informed about the entire process. And best of all, the price was extremely reasonable. Will 100% work with them again for shipping!”
“Nice warehouse , esay back too dock , my appointment 8 am , am reached here 8:14 am they give me right time door , they start unloading quick very nice all person , I like it this place lineage”
“Toshina went above and beyond to get me the company print. It’s like I’m partnering with her to get what the company needed.
Highly recommended. She is professional and would work to figure it out”
“Tierra just helped me package and mail a large art canvas. She took so much time making sure the canvas was protected. I would definitely come back for any future shipping needs because of her professionalism and care :)”
“Delta Cargo provided an awesome experience with picking up my koi fish that were delivered. They were very thorough and quick to process everything and assisted me in loading my heavy box. Would most definitely use then again!”
“Excellent place for delivery. Located off Bells Road/Deep Water Terminal Rd. Inbound cardboard delivery located in building #4 on the far side of the property and downhill near I-95/ Powerlines. Check-in with forklift driver. Place can get busy and tight, go slow! Speed Limit 15 MPH. Dockworkers are awesome!”
“I'm with previous reviewer, Jason, this is my GO-TO-UPS store even if there's a long line. If you pick your times wisely, you can usually get in and out quickly. I generally go between 10:30am - 11:30am and 2pm-3pm as that's the best times I've found where there is little to no line. No guarantee on that, but I'm usually in and out with those times. The staff here are friendly, very hard working, and EXTREMELY patient as I have to drop off my Amazon returns here. When I have a slew of packages and the QR code isn't easy to find in the Amazon app, they're always telling me it's fine when I can't find a code. I live in the boonies, and even though they're about 20miles from me, I'm not going anywhere else. They're also convenient to the small Kroger that's only about 1000ft away. HIGHLY RECOMMENDED”
“[1st Visit, Delivery, 30 JAN 2025]
(appointment 08:00-16:00 / arrival & check-in 14:00/ door 14:30 / check-out 15:00)
check-in at the office via QR —->
get a door by txt —->
park & wait for unloading —->
paperwork in the truck
*** nice guys working
*** super fast unloading”
“James Clark was great definitely helped out went above and beyond! I got my package and we worked together and made it happen. Thank you so much for all of your help.”
“Barbara and Devette were so very king and fantastic help. I had my 5-year-old niece with me and they were gentle and patient with me and her. They were genuinely caring and helpful. I couldn't ask for a better scenario. They even offered to help me better pack my shipment so that I could get it there cheaper since I had extra space in the box.”
“The automated voice systems are the reason people don't have patience by the time we get to a real customer service rep on the phone. Ten minutes into my call and I'm finally getting connected. Guy on the phone is doing what he can but honestly our delivery guy screwed up. Also wanted to be the 400th review.”
“I was helped right away upon arrival and my shipment was immediately delivered to the dock for pickup. I needed an extra tool and the shipping/receiving pro ran one down for me so I could load up quickly and get back on the road.”
7AM - 11:45PM
2400 E Main St, Richmond
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“Thank you LINEAGE LOGISTICS/, as most reviews say. It is right on. Nice service here. My appointment was for 2000, I arrived early at 1430. This was my first time here, getting greeted at the window the lady was so so nice treated me with respect and kindness. They called me to the door at my appointment time was done unloading by 2200. Great place to deliver to. They do have overnight parking very clean restrooms drivers lounge with vending machines. Very clean here. So drivers keep the respect going be kind be nice I’m old school like my mother told me treat people like you want to be treated. Thank you again LINEAGE LOGISTICS/ staff.”