American Eagle & Aerie in Springfield, VA, offers expertly crafted, high-quality jeans and clothing that fit customers' lives. The store is known for its welcoming atmosphere, with staff members providing excellent service. Customers appreciate the help from employees like Cathy, who is noted for her kindness and patience in the fitting rooms, and Francisco, the friendly store manager. Shoppers have shared positive experiences with team members like Victoria and Beyoncé, who are attentive and helpful throughout the shopping process. Even during challenges, such as technical issues at checkout, employees like Lana demonstrate dedication to customer service, ensuring a positive experience for all. Overall, American Eagle & Aerie is a place where customers can find stylish clothing and enjoy friendly, accommodating service.
Couldn’t find the items I wanted in the right sizes yet I did purchase one item: hand sanitizer. Used my military discount and birthday discount from my membership. The mango scent was amazing. Service was professional and nice.
May 2025
Everyone was very welcoming and helpful. I never come in to shop and Cathy especially made me feel very comfortable and set up my dressing room. She was extremely nice and genuine. I appreciate her patience too she got me different sizes and I had a lot of clothes.
July 2024
Just had the fastest and most helpful time in this store after days of looking in different malls. Helped me get women’s clothes for a theme party that fit me well AND they took the time to help me navigate it all. Super impressed! Thank you to Nicolette and Darian
