Avis Car Rental at Washington Dulles International Airport (IAD) in Sterling, VA, offers a variety of vehicles including van rentals, luxury cars, economy cars, and SUVs, with monthly and one-way drop-off options available. Many customers report completely happy and satisfied, seamless, and amazing experiences. The process is often smooth and hassle-free, with the option to book online, locate a car using a QR code without checking in, and benefit from 24-hour service. Staff members are frequently described as amazing, going above and beyond, super kind, patient, respectful, and helpful, taking time to assist customers in selecting the perfect, comfortable, and spacious car while providing the best price. However, some experiences are regrettable overall. Issues include cars listed on the website not being available, leading to vehicles with worse gas mileage or different types than wanted. Customers sometimes face an awful, long line during pickup due to logistical issues. While some service agents are short and rushed due to demand, others are kind and firm in explaining limited options, despite a parking lot full of cars not matching what was advertised. Although good prices are noted, the inability to get the desired vehicle can overshadow this. Despite these occasional frustrations, many customers highly recommend Avis at IAD and state they would absolutely use them again.
