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“Ali was very helpful and made everything very simple. We had the best experience transferring to Verizon and wouldn’t have made the switch without his guidance.”
“Absolutely brilliant company; highly recommended. From what they offer service wise, to their excellent staff I have nothing but the utmost respect for Envoi. Service wise reliability is excellent, audio fidelity is better than 95% of VOIP phone providers, plus if you have any issues they will assist you professionally until your issue is resolved. Consistently exceeded my expectations, and this is coming from a firm with 5000+ employees, in 17 states, we are completely satisfied with Envoi and have moved all of our office phones to their service. Speaking of service, their staff are always professional, quick to answer questions, friendly/courteous, and to their credit all of our issues have been handled in a single call or email, and quickly. Service outages have been nearly non existent, unlike with our former telco provider, which is a real plus as we as a business depend heavily on reliable phones. If you're looking for a world class VOIP provider look no further, simply put you won't find better. Thank you Envoi.”
“I had an excellent experience at T-Mobile thanks to the outstanding service I received. Matteo and Lenny who assisted me were incredibly knowledgeable, patient, and genuinely focused on making sure I got exactly what I needed. They walked me through the process of upgrading my phone and made everything feel simple and stress-free.
Not only did they help me get my new phone, but they took the time to explain the benefits of adding an Apple Watch and a tablet to my plan. They answered all my questions clearly and never made me feel rushed or pressured.
What stood out the most was the professionalism and friendly attitude. They made the whole experience enjoyable, I left the store feeling confident in my purchases and very satisfied with the level of service I received.
I highly recommend this location, especially if you get the chance to work with them ☺️”
“I came in a little over an hr before closing, staff was more than happy to help me with the process of upgrading my phone. Whole time I was there it was a good vibe with cracking jokes and telling stories. 10/10 would send anyone here that I know to have them have and amazing experience”
“I’ve been having extremely bad luck with screen protectors this month and I’m so thankful I got the insurance ? I went through 2 in the span of 24 hours and Ramie came to the rescue with unlimited replacements! He also made me feel way less bad for breaking them back to back. This store specifically has some of the most helpful, very chill people and I am so thankful for their patience and willingness to help while I work through whatever this misfortune is! ?”
“Amazing service from Robert at this Dulles 28 location. Had called verizon customer service last month to cancel a line but still received a bill. Went in today and talked to Robert - he saw that it wasn’t disconnected and helped me resolve the issue very quickly. Exceptional customer service!!! Thank you Robert!!”
“Shout out to Thomas (manager) and Selena for providing excellent customer service on multiple occasions ! They are very helpful in explaining plans and options for getting the best possible credit for old phones. The store is clean, bright and easy to get to. Highly recommend !”
“Zabi was extremely helpful and knowledgeable today. I needed to figure out how to put updates on my phone so it would work in my CarPlay again. He was patient and kind. I want to give him recommendation for this kind treatment and his politeness to me. He also explained new phones and my options for new plans. This store has helped me a weak times in the past and they are all very professional and easy to work with, so thank you Verizon! .”
“Took me three minutes to exchange a TV box. Very professional. Tried twice to get a box shipped to me to avoid a 50 min. trip. .no luck! Talked with two guys from India..both promised a box to be shipped to me in a week. Forget calling Xfinity and go to your nearest store for service.”
“I had a great experience working with Cheryl at Verizon while getting my new phone. She made the entire process smooth and stress-free, from choosing the device to setting everything up and answering all of my questions. I never felt rushed, and she made sure I left feeling confident about my purchase. Cheryl truly went above and beyond with her customer service. If you’re visiting Verizon, I highly recommend asking for her!”
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“I recently upgraded to the newest iPhone, and this location was great in assisting me! Even when they were busy, I still received great service and honest recommendations.”