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8:30AM - 7:30PM
13344 Franklin Farm Rd A, Herndon
Shipping Centers
“I had an excellent experience at this UPS Store. The staff was extremely professional, friendly, and efficient. They took the time to explain my options clearly and made sure everything was packed and shipped properly.
What really stood out was their customer service—courteous, patient, and genuinely helpful, even during a busy time. The store was clean, well-organized, and the process was smooth from start to finish.
I highly recommend this location to anyone looking for reliable service and a team that truly cares about doing the job right. I will definitely be coming back.”
“I had a wonderful experience at Shipitoday. The customer service was fantastic. I needed to ship a picture frame and they helped me through the whole process by carefully measuring and selecting the correct size box, helped pack it, ensured that there was enough padding, and tapped it up for me. It is also very nice that they have the ability to price multiple shipping carriers to select the most cost effective one for your time requirements.”
“Wonderful customer service beautiful. At this beautiful establishment, mail was sent off on time and wonderful cost of customer service. The?
The clerk Very helpful Instead, facts. I recommend a anyone and everyone to come here and send off their mail”
8:30AM - 7:30PM
43330 Junction Plaza Ste 164, Ashburn
Shipping Centers
“I do business with this UPS store several times per week. They are truly a reminder of what outstanding customer service means. Regardless of the ever changing weather in Virginia, or the number of people in the store at the time, they are consistently friendly and super efficient. It has become a pleasure to go there! Simply the best!”
“I recently spoke with AJ over the phone, and even though I wasn’t a customer, he took the time to answer my questions and share insights about how his UPS Store operates. I explained that I’m conducting market research on The UPS Store network and how the business model is evolving, and he was incredibly open and thoughtful in discussing the industry, owner sentiment, and what it takes to run a store offering these services.
What stood out to me the most—especially as I prepared to write this review—is that AJ responds to almost all Google Reviews. That level of engagement says a lot about the pride he takes in his business, the quality of service he provides, and his commitment to the community he serves.
Thank you, AJ, for taking the time to speak with me. Wishing you continued success.”
“I highly recommend Pender Air. I've moved my cat internationally a few times now, and have always had positive experiences with Pender. All staff members are consistently professional, and quick to respond to my questions or concerns about the entire process. This is a company which truly understands the needs of pets and their humans! I would also like to mention Lesley L. in particular, for her dedication in getting our cat from A to B as smoothly as possible. 5 star service.”
“I have been working with AFRICGO for the past two years and consistently impressed by their professionalism and reliability. They are always available when needed, provide accurate and timely information, and, above all, honor their commitments. AFRICGO exemplifies the type of dependable cargo service I value in a long-term partnership. I am truly pleased to continue working with them.//Getachew Yemane of Alphaget Travel and Cargo Services.”
“After an hour at the Verizon store trying to return a router. Due to a system error they emailed me an ups label. I was about to pay out of pocket at UPS to box and send, but the owner said let me look at something. He found the QR code needed to where Verizon paid for everything. The owner went above and beyond after an abysmal hour long call with Verizon to return my equipment. Thank you!”
“Craters and Freighters shipped a large painting from DC to New England for me. The service was excellent! They explained the process fully, gave me a clear estimate of cost, called to keep me up to date on when the painting would arrive, packed it in a manner that it was fully protected. Did superb coordination with a local company that picked up the painting from the Craters and Freighters hub nearest to me. The local company, Action Moving and Storage, also was excellent and delivered the painting, removed all the packing materials and brought it into my house, flawlessly. Highest recommendation!!!”
8:30AM - 7:30PM
42395 Ryan Rd #112, Ashburn
Shipping Centers
“I had a very good experience with this nice Indian guy at the store he was so helpful and polite and considerable, I had very subtle instrument that required more cautions for packaging and he did the best job , thanks to him .”
“I went to get my finger printing done here twice and both times were quick, easy and smooth! Nita is such a sweet and kind woman. I pulled my hamstrings and needed to use my crutches the first time coming in and she was so accommodating. I’d suggest go here for any postal or fingerprinting needs!”
8:30AM - 7:30PM
45591 Dulles Eastern Plaza Ste 132, Sterling
Shipping Centers
“The staff here is always so helpful and nice! They are very professional and they actually act like it’s their job to assist you and they’re happy to do it… not like your existence and questions are the death of them. Always leave here impressed and happy with the experience.”
“Mr. Parixit Gyawali was super helpful in making sure I am able to send my package to India. He found an alternative way for me to ship even though DHL system was down. He was also able to apply some discount for my shipment. We need more people like him in customer service.”
“Excellent service, I came here for finger prints for a fieldprint appointment. I am convinced all these negative reviews are by people who came unprepared and are taking it out on this business because I had a wonderful experience as a first time customer. I was seen 10 minutes before my scheduled appointment and the entire process took less than a few minutes. My technician was super friendly and had no trouble with the machine or taking my fingerprints. Just make sure to have your QR code, your photo ID and a valid credit card and you’re all set. I will definitely come back in the future for services and recommend this location!”
“Came here many times to pick up and return Amazon packages and the stuff is always nice polite and extremely helpful regardless of the reason of you coming there”
“This is our friendly neighborhood UPS Store with helpful staff and quick turn arounds. A special thanks and shoutout to Ayna Chaudhary who was incredibly polite, helpful and patient through the entire process…truly appreciate doing business with you all!”
“I enjoy going to Air Cargo especially to Delta have a good repore with them always laughing and joking but always serious at the same time always in the In-N-Out in a timely fashion even if I'm picking up or dropping off”
“The UPS Storeoffers SO MANY services and they are all completed VERY fast. Bottom line, I always receive outstanding customer service.
Thanks!”
“Amro was very helpful and made recommendations on my print and laminating project that I presented to him. I was in and out quickly despite it being 11 days before Christmas! I will gladly return for all of my shipping and printing needs.”
“My fiance and I came in here yesterday to print out some signage for our upcoming wedding. First, I want to give the biggest shout out to the GM Maxwell. As soon as we walked in he immeditately took care of us and went so far above and beyond to make this an easy experience for us. He told us he and his wife had recently got married too and wanted to take as much stress off of us as he could - and he definitely did. I don't write reviews very often, but my fiance and I both felt like it was necessary to provide feedback about how great Maxwell was to work with. Second, I did a ton of price shopping for our printing needs (menus, welcome cards, welcome sign, etc) and FedEx was about $200 cheaper overall than everywhere I looked at online. Overall, super happy with this experience and would recommend this location in particular. Huge thank you again to Maxwell!!!!!!”
8:30AM - 7:30PM
25050 Riding Plz #130, South Riding
Shipping Centers
“Excellent customer service. I wish I knew the name of the gentleman I spoke to so I could recognize his by name. I called in Thursday morning to ask if there was any chance they could print 50 copies of a funeral program for me. Once I told him what I needed, he immediately went to work to make sure it happened. It was such a kindness that was greatly appreciated.”
“Update following the below review:I received a call from a manager ensuring the predetermined date (after the initial one failed) was acceptable with my schedule. She also called following the installation of the stovetop (on a Saturday mind you) to confirm everything went according to plan. I also brought up that I was scheduled to have a fridge picked up, but had yet to receive a call or notice from the proposed driver. She put me on a brief hold and informed me that a driver nearby would come pick it up within 5-10 minutes. Sure enough, they came and left with the fridge within 5 minutes.The first delivery through JB Hunt went well - they called 30 minutes prior to making their delivery and were on-time; however, the second delivery went considerably less well. They never provided a courtesy call, nor care to back up their supposed excuse of a process. After speaking with their representatives, they informed me that they are unable to re-route their driver (who failed to provide me with a courtesy call and rang the doorbell and left immediately afterwards). I now have to take additional time off work to meet their scheduling demands once their "system processes" the request for another delivery attempt. So unfortunate that companies have to rely on them.”
“I have to ship for work often and this is the most efficient location I’ve ever been to. The staff is always friendly and very knowledgeable. Kevin is new and he always helps me with international shipments which can be quite tedious. All packages I’ve shipped from here have always arrived on time. I highly recommend!”
“The staff here is great. I had a return and I was in and out less than two minutes. I don’t even think I really had time to breathe. Excellent staff. They are very very friendly.”
“This store has always been efficient and helpful when it comes to handling customers. I often have to do returns, everyone at this store have always done what they can to get the lines and people moving. Thanks guys!”
“Kym went above and beyond to listen to my needs and help resolve an issue I was having with print alignment. Since I brought my own paper, I initially assumed the problem was due to the machine’s limitations, but she took the time to troubleshoot and test possible causes on her side, as well as factors that may have contributed to the issue on my end.
When I arrived at the location, I was genuinely impressed by her dedication and willingness to figure out the issue. She earned my full respect. In the end, the issue was resolved, and the prints came out perfectly aligned. I couldn’t be happier, and they definitely earned our trust and future business.
For anyone bringing your own paper: make sure to check both the paper weight (lb) and GSM specifications, and confirm that they are compatible with their system beforehand.”
8:30AM - 9:30PM
13500 EDS Dr, Herndon
Shipping Centers
“I dropped a box before the facility was open. This was a small box, and I had no difficulty putting it in the mailbox. But a larger box cannot fit in the drop box. This facility may consider installing a Dropbox for larger parcels.”
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“I wanted to call out excellent customer service from Sebastian yesterday. He worked with me to get my printing job perfect and went above and beyond to achieve what I needed from a small project of putting a recipe book together. He was patient, communicative and provided the best options to deliver. I am truly grateful with the level of service I received yesterday. Kudos are well deserved for this young man, THANK YOU again!”