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8AM - 6:30PM
2016 N Main St, Suffolk
Auto Parts
“Great experience from the start. Rachel quickly responded to my online inquiry and answered all my questions and that got me to go to the dealership. When there we started working with Mike Conboy he was informative but not pushy. He worked with us to get us to a price that worked for us. He and the rest of the staff were friendly and cooperative through the entire process. Finalizing all the paperwork was much quicker than we have experienced at other dealers. DUKE is a small town dealership and remembers what that really means. They will continue to get my business.”
“Very professional and friendly service. They did a great job repairing and painting my car after a hit and run accident. My car was finished ahead of schedule and the prices were within my budget.”
“Alex was such a big help. We stood outside in 40 degrees weather amd never complained once. He put all my bulbs on amd was so polite.. I would recommend him anytime ?. Thank you.”
7:30AM - 5:30PM
1600 N Main St, Suffolk
Auto Parts
“I would recommend this place for body repair! 10/10. The work speaks for itself but Serena at the front desk made this experience feel like a true customer centered establishment. She explained the process in a way that actually made sense, helped with my insurance questions, and kept me updated without me having to call a bunch of times. The work on my car turned out great, but honestly Serena is what made the whole experience stand out. She really goes above and beyond and you can tell she cares. I hope I don’t have to come back for future accidents but if I find myself in that situation I will definitely come back. I’ll recommend this place to anyone. Thank you Serena for being helpful and kind!”
7:30AM - 9PM
1522 N Main St, Suffolk
Auto Parts
“I'm a typical girl with dad problems. I am 40yrs old and my poor husband just taught me last week how to put air in my tires. Anywho, I needed new windshield wipers. Found my VIN and did a pick up order hoping I did something right this week. My plan was to pick them up and run home and YouTube how to put them on. The very sweet lady working offered to put them on for me. Amazing ? thank you! I did try to watch but I'll just come here again next time. I really appreciated it.”
“Thought I was going to a LineX dealer. Only to discover that this company has switched to Mil-Spec Liners. Let me just start with, Smart Move!! I absolutely love the way the liner turned out!! Especially since this was done in a 20yr old truck that had a drop in liner. Couldn't ask for better Customer Service and the techs did an amazing job! I highly recommend Suffolk Truck Center and the product they're using.
Randy B.”
“CJ was super helpful and went above and beyond to get me the help I needed with my vehicle. It’s very hard to find a good place and I would recommend here for sure!”
“This review is long overdue. I just love the people who work at this store. They are so helpful, friendly, & fair, and they are the reason this is my go-to auto parts store. Thank you for everything you do.”
“Brian Cisco knows his stuff! He diagnosed my power window issue and ordered the part, pronto. Installation was quick and professional! Nice guys doing great work.Service: Auto power window repair”
“Alicia & Rebecca at the front desk are always so kind, helpful, personable, and a pleasure to work with. I have had to rent vehicles a few times in the past couple months and they have been amazing to work with. I left my coffee mug and they were very thoughtful to keep it aside and return it to me months later. Thank you for being wonderful through my car rental needs!”
“They did a great job on my car, it was finished in a matter of days. Crystal in the front desk was always so nice and would communicate updates about my car. Barry also walked me through the process of the repair. My touch screen wasn’t working properly when I got my car back and the mechanic was nice enough to help me with it. The issue thankfully resolved by itself after my car cooled down. Indeed, great people you meet by accident!”
7:30AM - 9PM
1507 Holland Rd, Suffolk
Auto Parts
“I was in the middle of a move from North Carolina to Maryland. Had my car, a U-haul and another Jeep making the journey. My pilot dropped a cylinder right in front of O'Reilly's and Tomas helped me get back on the road in less than 30 minutes. Replaced the spark plug on the back #2 cylinder”
“The employees were friendly and very helpful. They took the time to go out and see that the parts requested were actually available and called me back to let me know which ones they had. When I went to get the parts they were friendly and immediately went out and got the parts The prices were very fair and the parts in good shape. Thank you”
“When people say, all car dealershop are the same. They make you feel like your getting a good deal but in reality, the dealership will always have the upper edge. True, but at least provide you with good service. What is good service??? If your in search of a new Chevy or GMC, Duke is one place to go for what I consider top notch customer service in buying a new vehicle. To start with; after arriving on the car lot and seeing the vehicle that I was interested in, it was but a few seconds that a sales rep come out from the show room to the car lot to greet me. Something that I did not received from the other dealerships on Military highway. Maybe its the way I was dressed (dirty jeans, t-shirt, and a ripped jacket) that gave the aura of... "Nope, he ain't got no money to buy a twuck, he just lookin, ain't gonna spend no time on him" attitude:-))))) The Duke sales rep was more than happy to get the keys to the vehicle that Iwas interested in and other vehicles for comparison of the interior, accessories, and functionality. I was only interested in a Silverado to haul around my kayak but after making the comparison with assistance from the Duke's rep, I decided to get a GMC. Same truck platform but with just a touch of add-ons for convenience:-)))) There was no pressure to buy but rather just plain ole customer service. As an example, explaining the differences in the models between Pro, SLE, Elevation, AT4 & X, Denali, Ultimate, functionality, accys, & more. Then comes the incentives (manufacturer & dealership) /assistance in buying a truck. Reminds me of a vendor in Istanbul - "Hi Mister, how can I help you spend your money" :-))) I did not buy a truck that night as I wanted to further compare prices online. Visiting GMC.com and using 'True Car', I entered the exact specs of the GMC at Duke's and multiple dealerships in Hampton Roads appeared as either having it on the lot, inbound, or can be ordered. Unfortunately, they were the same dealership that ignored me and their asking price was a few $K more than Duke. Summarizing and knowing where the numbers would fall, I returned the following day to see if the numbers would fall in the right places. They did!!! With No fuss, no muss, no gimmicks. I would say, at Duke you are treated as a Customer and not just a number or source of revenue. Hats off to Heather for providing a very welcoming customer service at Duke Automotive!!!!!”
7:30AM - 10PM
806 N Main St, Suffolk
Auto Parts
“My son recently relocated to the area and needed help with installing a new battery since he didn’t have the correct tools. The manager of the Suffolk Main Street store made sure he received the right battery and asked one of his techs (Keith) to help my son with the installation. Both of these guys were very helpful and easy to work with!”
“Always a pleasant experience, people that work at NAPA on South Saratoga St. in downtown Suffolk VA are great to deal with, I know Mr.Beamon and think of him as a friend.”
“Great, affordable body shop. Had some rust on the hood of my car. Wanted to take care of it before it got worse. They had it done in 2 days at a very reasonable price. Definitely recommended!”
“Got the Parts of my 2015 Honda accord ABS module,, for $100.00 . Honda dealership priced me abot $800.00 + they do install it flush the brake before ABS module installation price charged total up to $3200.00 Thnks for salvaged store they sell and pull my parts for only $100.00 cost savings ton and tons of bucks savings”
“I had an appointment to have my oil changed, was checked in promptly. The cashier was very courteous.I was prepared to wait but my vehicle was ready in less than thirty minutes.Sentell was very knowledgeable and professional in answering my questions.”
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“I highly recommend RNR!!! I needed 4 tires for my truck and Mike D. was very professional and helpful to make sure I got the best tires. I will use them again in the future when I need tires for my car. Excellent job done by his crew!”