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“David L. has always been our trusted advisor for service at your store, We had a 7AM appointment but April recognized me and greeted me by name. She explained that she could get me signed in and offered her assistance. David subsequently kept me current on the progress with the replacement of the back-up camera.
David and April not only keep us coming back for service, but they create new vehicle sales more than any salesperson. They deliver on value received from CMA and Ford Motor. This is high praise since I came out of sales and marketing.
Please commend them both on a job very well done. Thank you.
The service was so good....well, we bought another car from Stu Young. The sales operations for this store was impeccable. No pressure or antics, just professional guidance based on integrity and knowledge. Stu listened to our needs, applied his knowledge to those needs, and then provided meaningful guidance. The business manager and general manager also pledged their involvement to our ongoing satisfaction. Great service, professional sales, and seamless store operations....you can't ask for more that that. THANK YOU
11/25 UPDATE...Still going back for both are Ford products. Thank you.”
“Shout out to Williamsburg Caliber Collision and Diana and Ken, they’re the absolute GOATs fr fr. I was truly taken care of. My collision repair went smoothly and was 100% stress free. Top tier work and top tier people. If you ever need collision work done, this is the place to go.?”
“Great service at reasonable cost. They were recommended to me by someone I work with who has used their services for years. I will go them the next time my car needs servicing.”
“Did an outstanding job on my vehicle, to the point you can’t tell it was even in an accident. Their staff was very professional, knowledgeable and kept me in the loop with the timeline for the repairs. Thank you and keep up the good work, definitely would recommend this company..”
“I had a headlight that went out and it was a young man there who didn't know much. He was new I guess but he never gave up and I was going to another store but he convinced me to keep trying and we found the part at his store at the lower price. I'm thankful for the hard work and dedication to customers for this store”
“At 4:30 this afternoon after my grandchild was finished at the dentist, my car wouldn’t start. I contacted Triple A & was told that the tow truck would be there a little after 7!! My son got off work, gave my car a jump & met me at O’Reilly. My right headlight was out. Dominic replaced the battery & light & I was home before the time the tow truck would have met me at the closed dental office. Dominic was extremely accommodating and super nice & knowledgeable. I don’t normally carry cash and apologized because I didn’t have the money right now to give him a tip. He replied don’t worry, that’s what I am here for!!( I will be going back in the morning)!! Great service!!!”
“Bruce's was great to work with, they put thier customers wellbeing first. They found a sheard safety cable that rendered the car totaled.
Better for me, not for them. Thier honest is why I keep coming back.
I brought my wife's SUV in after she got to close to the side & it put a mark down rear side. They came out with buffing compound and fixed in 10 min.”
“Every time I go here they help me. Last contact was Justin who tried a product from his own trunk before he recommended it. Last time before that a woman (sorry, do not remember name) directed me to the correct solutions. No one wasted my $ or my time. I will go back there because of it. Thank you!”
“Tammy was friendly and had my online order on the counter ready for me when I arrived. She asked if I had everything I needed and wished me a great day as I left.”
“I was able to schedule pretty soon an appointment for an oil change, inspection of break pads and rotors. The service was completed in an efficient time. There was free refreshing drinks and comfortable waiting area. I recommend this place.”
“I seriously cannot say enough good things about this place—this was hands down the BEST customer service experience I’ve ever had.
On March 25 my car completely broke down at the Wawa next door (like wouldn’t go forward OR backward… at all ?) as I was traveling for work hours from home. I walked into O’Reilly honestly panicking. Jose greeted me right away and was so kind, and Tim (the manager) immediately jumped in, came outside, literally had me put my car in neutral and pushed it across the parking lot to safety, diagnosed the issue (crankshaft position sensor), and got me the right part. Already exceptional.
But here’s where it gets UNREAL—they didn’t stop there.
I (half joking, half desperate) ask, “how badly do you want to put this on for me?” and guess what? While STILL running the store and helping other customers, they spent hours trying to get my car back on the road. Tim was calling around to everyone he knew, went next door and rolled a jack over (I mean who does this), and was simply doing everything he possibly could to help me. He even sent his friend (who is not an employee btw) (WHAT IS HIS NAME??) over to help as he was running the store.
*And JOSE… SERIOUSLY, give this kid a raise!!* His patience, effort, and just willingness to jump in was insane. After all of us struggling for over half an hour trying to figure out where the part goes, he walks out (on his own), finds the placement in about 30 seconds (be so for real, Jose - I'm still mad HA) gets under the car alongside Tim, and FIXES IT.
I was 2 hours from home and completely stuck, and they treated me like it actually mattered. You don’t find people like this anymore. And Jose? 18 years old like it was the easiest thing he's ever done?? That's rare. I will forever be grateful for these gentlemen. You are why I do what I do—people are truly exceptional.
I hope you enjoy the secret picture I took to capture just how hard these guys were working. Thank you again.”
“The team at the service department are first class. I had an issue with my truck and had to be towed in. John and the team were responsive and straightforward. They made a stressful situation less so by just being straight up honest and forthright. My truck was repaired properly and I’m back on the road!”
“Tammy was friendly and had my online order on the counter ready for me when I arrived. She asked if I had everything I needed and wished me a great day as I left.”
“Had a 1 pm tire change appointment for my truck. They told me it'll take 1 to 2 hours to change all 4 but they got it done in less than 30 minutes. I say that's pretty stellar work if you ask me.”
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“I was in a pickle and David got me on the road in no time! I woke up to a dead battery and for a decent price and my peace of mine they got me in and out and now I can finally start my day!! Thanks David!!”