264 Cedar Lane Southeast, Vienna VA 22180
“I wanted to take a moment to recognize one of your employees, Jeff, for providing some of the best customer service I’ve experienced in a long time. I stopped into Ace Hardware looking for license plate screws for my car that weren’t a common size. I had my young son with me, and Jeff immediately took the time to understand what I needed. Not only did he track down the correct screws, but after noticing I was with my son, he went above and beyond by coming outside and helping me install the license plate on my car. People often talk about “going the extra mile,” but Jeff went the extra ten miles. His kindness, initiative, and willingness to help turned what could have been a frustrating errand into an exceptional experience. Because of Jeff, I can honestly say you’ve earned a lifelong Ace customer. Employees like him are the reason people choose to come back. Please pass along my sincere thanks and recognition—he is a tremendous asset to your team, and I hope he receives the recognition he deserves. Thank you for employing people who genuinely care about helping customers.”
430 Mill St NE, Vienna VA 22180
“I was at a friend’s wedding, there to officiate, when disaster struck. The arch they were going to be married under needed to be assembled but no one could find the screws that came with it. An hour before the ceremony. I ran to the nearest hardware store in my suit to find a box of screws. After some frantic looking around, an employee asked if he could help. I explained what I needed, and within a couple of minutes I had a 20 count bag of screws to do the job. I went to pay, he said to just take them, clearly I needed them quick fast and in a hurry. I told him he just saved a wedding, which I hope made it all worth it. Thank you, for not hesitating to help a stranger. Shop at this store, customer service is incredible!”
2800 Gallows Road Ste F, Vienna VA 22180
“This is a Hilti tools and supplies store. Good customer service. Most of the time there is enough employees to help and you won't need to wait for long. The parking is convenient and right in front of the store. I buy new tools and supplies from this store, or through my rep and pick it up from here. I also bring tools for service as well.”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Read the postAce Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Read the postAce Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
Read the postIn the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%. The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.
Read the post
