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“Fawad, was super amazing!!! Knowledgeable and very professional. This organization really need more people like him. Fantastic to have him as a front line leadership role
He showed a great deal of concern and enthusiasm for his work”
7AM - 7PM
5285 Port Royal Rd, Springfield
Truck Rentals
“Excellent experience from start to finish. The entire team was professional, respectful, kind, and extremely helpful. I especially want to recognize the wonderful lady who helped me on Tuesday — she went above and beyond to make the process smooth, stress-free, and welcoming. Her professionalism, patience, and positive attitude truly stood out.
It’s clear that the employees here work very hard and genuinely care about customer satisfaction. Their dedication and outstanding customer service are exactly what keeps customers coming back to U-Haul repeatedly. Thank you all for your hard work and for providing such an amazing experience.”
“Was towed into this shop and they did everything to get me back on the road. Dell did a great job getting me going. Service manager was on it as well. Thanks Guys.”
“Wonderful experience, the owner is very nice and the team is prompt, professional and easy to work with. They will pay attention to your budget and taylor your rental options based on your needs. Thank you, I strongly recommend.”
“Worked with me when I needed some extra time before returning the rental truck. They were fair in giving me a refund for the dolly that wasn't available upon my pickup. I didn't have to argue for about it, even though it was the fault of the UHaul vendor I picked up from. I would use this business again and appreciated their customer service.”
“Pretty solid uhaul experience! It’s located in an odd neighborhood where it’s a bunch of houses but they’ve all been turned into industrial businesses, so it’s an odd vibe haha! But it was an easy in and out! The guy that helped us was really great. All around a good experience.”
“Matt made everything so easy and was incredibly helpful through the process. We talked before the day of the rental as well and he even gave a call the day of to check in to make sure when we were coming. (Obviously their trucks are older and not like driving a luxury car - easy to get over that though and the seat was pretty comfy in my tuck).”
“I love this Security Public Storage site and its employees. I have been to most of the UHaul operators in the area and they are the best by far. So efficient and easy to work with!”
“It was really fast and easy. I was in and out in 30 minutes. The team was great, and gave me some tips on keeping the hitch squared away. I'd happily recommend for anyone needing a hitch installed.”
“When everywhere else didn't have the size of vehicle I needed to take my daughter to college, this wonderful company came through for us. I am so happy I found this place. Nice cars and lovely employees.”
“We were able to get our truck in less than 15 minutes. Caeden was amazing and he explained everything in detail. He understood and sympathized with the struggle of moving. He has a great sense of humor and gave us a good laugh 😂”
“Brandon Junior was a huge help in our moving process. He was patient, knowledgeable and helpful while juggling several other customers’ questions at the same time.”
“I am so pleased with the service at this Avis-Budget! Over the past several months I rented cars numerous times to visit my mother who was ill. Jamie Jones and his staff were alway so friendly, kind, and accommodating. The cars were always clean and ready to go and pick up/drop off was easy. During a rough time in my life, this shop was so pleasant to deal with, even when I was late returning. Many thanks!”
“I have to say that every time I rent a U-Haul from this site, I’ve never had a bad experience. They threat you with respect and make you feel comfortable. I only rent from them. I will continue to use their services.
Thank you so much”
“First Id like to say the man running this place and his family are heaven sent. For people that may not know, this place is very loving towards the community. Today they have food that includes fruits, vegetables, snacks, sodas, juices, oven ready food, bread, potatoes etc that they give to anyone in need. The heart they have for their community was refreshing to see in this crazy world we are living in. If your reading this, and your in the community please stop by.”
“I've received pretty decent service here at this Uhaul Neighborhood Dealer. One time, there was a question of where I'd put the dolley I'd rented and I was initially accused of stealing it, thereby charged the cost to buy the dolley plus some random fees. That was an unfortunate experience, but I was able to resolve this with the owners because they have a working camera where they store the dolleys and, after I described the clothing I wore when I returned the equipment so they could investigate, and called for two days about the investigation, they refunded me all the mistaken charges. Because we were able to resolve this issue without problems and I received superb service the second time I went there (more than a year later), I give them five stars. Mistakes happen.They have a variety of trucks available and useful accessories, such as dolleys and packaging tape. You have the option to drop off your truck rental during business hours or after hours, like typical Uhaul locations. I have found the staff to be friendly and would visit this Uhaul location again in the future for moving and other hauling needs.This Uhaul is conveniently located, but a bit hidden in the community, I'd say. You can find it by searching for local uhaul locations, but driving past it, you'd likely not notice it unless you got gas there and saw the multitude of conspicuous Uhaul trucks parked everywhere in the back and along the sides of the corner Mobile gas station lot. This is likely because the business is classified as a "neighborhood dealer." The Uhaul location - and Mobile gas station - are located at the intersection of Village Rd. and N. Shore Dr., just beyond Baron Cameron Ave.”
“We greatly appreciate Kevin at Iclean vacuum location for UHAUL on Lee highway in Fairfax, Virginia.Kevin was very helpful, efficient and friendly. He check us in and gave us direction to where the UHAUL was parked. We got there and texted him our odometer reading and we were off to move our furniture.The most pleasant experience we’ve received from the Iclean vacuum location.Thank you so much Kevin,Sincerely,Thuy Dong9/24/2022”
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“Soudhan is always polite, friendly and ready to help. My company rents a van from E&R approximately 8 times per year, and we have never had a bad experience. It is a pleasure to work with these people. I would not rent a truck or van from anyone else in the DMV if E&R has one available.”