Truist is committed to maintaining the health and safety of clients and teammates by adjusting services at local branches. Currently, teller services are offered through drive-thru lanes only, with in-person visits by appointment. Some branches without drive-thru lanes remain open with enhanced sanitization. Many customers have praised the excellent customer service at Truist, particularly highlighting the helpfulness of staff members like Haley and Sarah Welfare at the Vinton branch. Customers noted Haley's proactive suggestions that significantly increased their account interest rates and Sarah's assistance with complex authorizations and identity theft issues. Overall, Truist is recognized for its attentive and supportive service, making a positive impression on clients.
Sarah Welfare at Truist in Vinton really helped our small non-profit organization sort through a messy puzzle of overlapping authorizations... she figured it and us out! Thank you Sarah.
March 2023
Best customer service , helping you as fast as they can , employees always have their smile on.
March 2023
This week, the new manager, Sarah Welfare, changed my mind about Truist. I had my identity stolen. When I went arrived she immediately went to work protecting my account there, and also helped and gave advice on other steps I needed to take. I am so grateful.
